Surveillance Clerk

Video Evidence & Risk Management Coordinator

Location: On-site: Riverside

Position Summary: We are seeking a detail-oriented Video Evidence & Risk Management Coordinator to support the review, retrieval, and management of video footage across transit operations. This role plays a critical part in investigating customer complaints, accidents, and operational incidents by ensuring accurate documentation, storage, and reporting of digital evidence. The ideal candidate is highly organized, analytical, and able to work independently while coordinating across multiple departments.

Key Responsibilities:

• Review and analyze video footage from transit terminals, facilities, and buses in response to customer complaints, accidents, and administrative requests
• Retrieve, download, and securely store video evidence in accordance with agency procedures and policies
• Maintain accountability for all video records, ensuring accuracy, proper storage, and timely retrieval
• Investigate accident claims by identifying relevant personnel, vehicles, and scheduling video downloads
• Collaborate with Operations, Maintenance, and IT teams to support investigations and evidence collection
• Process and fulfill requests for digital video evidence, distributing materials to authorized parties only
• Maintain comprehensive logs of all video downloads, requests, and distributions
• Manage server storage by clearing outdated files and ensuring adequate capacity
• Dispose of records in compliance with organizational retention policies
• Maintain claim data files (including Access databases), workers' compensation files, OSHA logs, and first aid records
• Provide administrative support including answering calls, scheduling appointments, managing confidential files, and coordinating department projects
• Assist with mail processing and reception coverage as needed
• Perform additional duties as assigned

Qualifications:

• Associate's degree or equivalent from a two-year college or technical school, OR a combination of education and relevant experience
• Minimum of 3 years of senior-level clerical experience
• At least 2 years of experience in claims, safety, OSHA reporting, or risk management
• Proficiency in Microsoft Office (Word, Excel required; Access preferred) with strong spreadsheet skills
• Familiarity with office equipment and administrative processes

Knowledge, Skills & Abilities:

• Strong attention to detail and organizational skills
• Ability to read, interpret, and follow written and verbal instructions
• Effective written and verbal communication skills for working with internal teams and external stakeholders
• Basic mathematical skills including calculations, ratios, and data interpretation
• Ability to analyze situations involving multiple variables and apply sound judgment
• Capable of handling confidential information with discretion

Compensation: $27- $32 per hour

Benefit offerings: include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled