DevOps Engineer

DevOps EngineerWaltham, MA - HybridAllego is a rapidly growing SaaS technology company in the Boston area and creator of the market-leading Revenue Enablement Platform. Our technology helps Go-To-Market teams build the skills and access the knowledge they need to succeed in every selling situation.Allego is the only revenue enablement platform to be named a Leader in both the Forrester Wave™ and the inaugural Gartner® Magic Quadrant™ for Revenue Enablement Platforms.Not only are we growing quickly, but we've also been recognized as a top place to work by The Boston Business Journal, The Boston Globe, and Inc. Magazine. In addition, Selling Power named Allego one of the 50 Best Companies to Sell For in both 2025 and 2026.As a DevOps engineer, you will work with other DevOps engineers and our Customer Success Team to perform client based deployments, troubleshoot cloud issues, deploy software, and maintain cloud resources. You will have the opportunity to work with senior developers, technical support engineers, and devops engineers to develop the tools and processes that keep our AWS based software stack delivering value to our clients. We script in python to extend our platform, work in AWS daily improving our infrastructure, and serve as the first line of support when problems occur. You will get experience doing a little bit of everything - programming, deployments, cloud configuration, report development, troubleshooting, and client interaction - before you get the opportunity to specialize further.You will be integral to Allego's success through:Investigating support incidents that are escalated from the internal Customer Success Team. Investigation may include log analysis, data review, testing in development environments, and working directly with the external customer to understand more about the issues they have reported.Providing custom configuration of SAAS based software including implementing and troubleshooting of external software integrations and feature configurations using Python based tools, SQL, and various API interfacesProviding ongoing AWS and application monitoring including scheduled on call supportManaging AWS production, development, and QA environments primarily in RDS and EC2 but also including various gateway, email, and monitoring servicesContributing to the development of various integrations with our software using python, SQL, and a variety of API interfaces.Managing Linux EC2 instances including server security and software updates, scheduled jobs, and OS upgradesThe ideal candidate will have:Knowledge of Linux, SQL, and Python. Strong scripting skills are essential as well the ability to review, remediate, and refactor legacy code. Knowledge python development best practices would be a strong plus.Knowledge of terraform and jenkins would be a plusFamiliarity with cloud services (AWS a strong plus)Ability to develop documentation based on information from software developers to support operations processes in a SAAS environmentAbility to work independently as part of a team that is largely remoteBachelor's Degree in Computer Science or a related field and 2 years experience working in a technical support, help desk, or SAAS operation environment. Candidates without a degree but additional years of experience are also encouraged to apply.$100,000 - $154,000 base salary + equity*This position is posted as hybrid, however remote candidates may be considered.*