Senior Activity Center Customer Service Associate Part-time 25hrs

Job Title: Customer Service Associate

Under the direct supervision of the Senior Center Supervisor, the Customer Service Associate (CSA) monitors Parks and Recreation facilities, with a focus on the Bedford Senior Center and its hosted activities, ensuring compliance with municipal rules.

Essential Duties and Responsibilities

1. Registers and Manages Transactions: Registers program participants and potential facility users, processes payments, and manages program and reservation refunds.
2. Telephone Communication: Answers incoming calls, provides information to callers, routes calls to appropriate personnel, and handles outgoing calls.
3. Clerical Support: Provides administrative support, including the preparation, documentation, and reconciliation of daily financial transactions at the Center.
4. Patron Assistance: Informs patrons about available facilities, programs, activities, and usage guidelines.
5. Record Maintenance: Maintains accurate records and logs of participants and activities.
6. Facility Coordination: Assists Senior Center staff in scheduling and coordinating facility use to prevent conflicts.
7. Marketing Material Creation: Designs and assembling of marketing materials, including signs and posters.
8. General Office Duties: Performs various office tasks such as typing, filing, faxing, and emailing.
9. Facility Maintenance: Maintains the cleanliness and appearance of the facilities through light custodial duties.
10. Special Projects: Undertakes additional assignments and special projects as required.
11. Attendance and Professionalism: Ensures regular and timely attendance, maintains a professional and cordial demeanor, and is available for occasional evening and weekend shifts.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School Diploma / GED; or up to one-month related experience or training; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Valid Texas Driver's License
• Desired: Certified in CPR

Specialized KSA's: Must possess a demonstrated ability to communicate clearly and accurately with a variety of people.

Physical Demands: While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. The employee is occasionally exposed to outdoor weather conditions, extreme cold and extreme heat.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and the job requirements change.