Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
After a successful career in the financial industry, I joined State Farm as a field associate and was inspired by the strong female leaders around me. That motivation led me to become an agent team member in 2010 and open my own agency in 2015. Today, I lead a small, close-knit team that truly values family—both our own and our customers’.

We pride ourselves on creating a warm, welcoming atmosphere that sets us apart. We offer health, life, and disability benefits, and are deeply involved in the Portland community through sponsorships and partnerships with organizations like Girls Inc. and the Bridlemile Foundation. If you’re looking for a supportive environment with a meaningful local impact, we’d love to connect.

ROLE DESCRIPTION:
As an Customer Relations Representative - State Farm Agent Team Member for Aubrey Nielsen - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations. 

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs