Shift Leader

Silver Branch Brewing Company is looking for a talented and motivated individual to help open our newest location and lead our team focused on ensuring an excellent guest experience. Shift Leader Job Description The Shift Leader will ensure an excellent guest experience by motivating and leading a team of hospitable and knowledgeable team members. Providing the best possible guest experience begins by leading and motivating an excellent taproom staff. Elevating the standards for taproom service, beverage knowledge, and floor sales is a key function of the Shift Leader role. The Shift Leader will work directly with the General Manager to design and execute excellent taproom experiences for our guests every single day. The Shift Leader must have strong organizational and administrative skills. Another major function of this position is ensuring that systems are implemented by staff through mentoring, training and monitoring. The Shift Leader will manage the floor at least 2 days per week (up to 5 days per week) and be responsible for assisting with ongoing education, training, and POS management, all while ensuring a clean, sanitary, and organized taproom. The Shift Leader will also be expected to help Bartend or Serve, at times. This role reports to the General Manager. Effectively manage cash for the business and grow top-line revenue through sales techniques with staff while improving bottom-line profit through reduction of mistakes and unnecessary waste Collaborate with the GM to determine ways to motivate and train staff Implement training programs for all new hires with a strong focus on sales, beer and excellent hospitality Must have an eye for the greater good of Silver Branch; able to teach bartenders and servers and answer questions related to up-selling and service Responsible for maintaining a positive environment for all staff to work in Highly personable, effective in communicating with guests and capable of developing a successful taproom team that builds regular clientele and generates repeat business Process online orders for pickup through Deliverect and manage back end of the POS while managing the floor Responsible for establishing and teaching Silver Branch Brewing Company standards of service while striving for continual improvement Handle customer complaints; resolve issues in a diplomatic and courteous manner Maintain sales records and track cash receipts Perform other duties as assigned Knowledge, Skills & Qualifications Minimum 2 years of combined restaurant, taproom, or hospitality experience Strong supervisory and leadership skills Strong organization and intuitive communication skills to discern and address the needs of customers, employees, stakeholders, and company leadership Must be a Certified Beer Server Cicerone® (or obtain within 3 weeks of hire) and willing to pursue the Certified Cicerone® (within 3 years of hire) with a passion for beer, and a strong desire to teach others Goal-oriented with ability to demonstrate impeccable integrity, critical thinking, good judgment, sense of urgency and honesty Proficient with Microsoft Office Suite or related software with ability to learn new technical systems including but not limited to inventory management software and the backend of our point of sales system Ability to troubleshoot issues and/or pivot plans quickly in order to coordinate corrective actions needed Physical Requirements Ability to traverse all parts of the taproom quickly and transport items to and from the kitchen on a slick uneven surface Must be able to stand and/or walk for long periods of time Must be able to lift 35 lbs via food or beverage trays or required equipment needed to perform specific job duties Available to work a variety of hours including weekends Weekly full-time requirement of 36-40 hours Must be able to lift 135 pounds, at times Frequently bend, stoop, reach, lift, carry, wipe, and squat as necessary #J-18808-Ljbffr