IT Desktop Support

IT Desktop SupportMemphis, Tennessee On-Site DescriptionAre you interested in a full-time career with a Fortune 100 award-winning company?We are currently seeking a motivated and focused individual in Memphis, TN! You will be part of a team using your experience to provide desktop tech support to other team members. Regular day shift hours and great benefits.Key ResponsibilitiesTroubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx SoftwareInstalling Printer drivers, IP Printing/Cloud PrintingOneDrive Setup and migrations w/ OneNote Cloud SharingAttempt Data Recovery on failed systemsTroubleshoot Encryption issuesTroubleshoot Password issuesMacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using iPlanet and O365Mac LAN / WAN connectivity troubleshooting Network Troubleshooting taskDiagnose cabling issuesNetwork port connectivity verificationsLocating rogue networking devicesNetworking component swapouts (Router, Switch, WAP)RequirementsHigh school diploma or GED equivalent – required.Skills and Knowledge – IT Desktop SupportAbility to utilize NetDB to perform port assignmentsCustomer Communication SkillsAbility to maintain composure with challenging customersAble to direct customers to correct support groupsTime and resource managementWorkload PrioritizationEducation and Experience – IT Desktop SupportEducationHigh School Diploma or GEDBenefits & PayStarting pay: $25.00 per hourSchedule: Daytime (7:30 AM – 4:30 PM), Monday?FridayBenefits: comprehensive healthcare, 50% dental reimbursement, and $25,000 life?insurance coverage provided at no cost to the employee