MuleSoft Success Architect: Enterprise Integration Leader

Job Description At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. As a MuleSoft Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in integration and API best practices. Responsibilities Become a MuleSoft subject‑matter expert for the broader Success Architect organization, including related enterprise architecture concepts, governance and cross‑cloud solutions. Engage with Signature Success customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to MuleSoft. Develop delivery and discovery assets aligned with the SA engagement catalog, tailored to the unique needs and opportunities of MuleSoft customers. Build strong relationships with both internal and external business partners, contributing to broader goals and growth. Impact of the Role As a MuleSoft Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your technical expertise and business acumen will directly influence the technical architecture, performance optimization, and solution design strategies for our Signature Success customers, driving success and business outcomes with MuleSoft's powerful analytics capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry. Collaboration and Teamwork Collaboration is at the core of our success, and as a MuleSoft Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals. Basic Requirements A broad perspective on API and integration patterns, use cases, technologies, and trends. Significant experience as a prior MuleSoft practitioner, with hands‑on experience in large scaled integration deployments. A recognized and certified MuleSoft expert and broad technologist, with a deep understanding of the Anypoint Platform including its capabilities, limitations, design, and roadmap. Expert domain knowledge in Performance, Scaling, DevOps and Containerization including working knowledge of Kubernetes. Ability to evaluate architecture and infrastructure to uncover technical needs. Based on these discoveries, make recommendations for improvement with different lines of business while making use of the MuleSoft platform and supporting applications. Demonstrated ability to analyze, design, and optimize business processes using technology and integration, with a focus on guiding customers through optimization and migration. Ability to serve as a Trusted Advisor, driving conversations with Enterprise Architects, CTOs/CIOs, and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance. Ability to advise and mentor diverse teams using influence and adaptive communication strategies. Comfortable multitasking across parallel work streams, juggling different roles and priorities in each. A strong willingness and comfort in diving into new situations, learning about new technologies quickly, and debating different approaches and points of view. Excellent written, presentation and overall communication skills. Proactive and self‑starting attitude with the ability to manage tasks independently. Preferred Requirements Familiarity with micro‑services, cloud architecture and considerations for on‑prem, hybrid or cloud platforms. Experience supporting/troubleshooting scaling and performance issues related to integration across distributed systems is advantageous. Demonstrated thought leadership through publications, public speaking and others. Past experiences leading enterprise wide initiatives, giving you an understanding of the challenges of accomplishing widespread organizational change and the hindsight to address them. Experience in a customer‑facing, sales‑aligned role such as a professional services consultant/architect, solutions architect or in a customer success role is a plus. Accommodations If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form. Please note that Salesforce uses artificial intelligence tools to help recruiters assess and evaluate candidate resumes and qualifications. Humans will always make any candidate selection and hiring decisions. Please see the Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to the use of AI tools and opt‑out options. Equal Employment Opportunity Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Any employee or prospective employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. Benefits Salesforce offers a variety of benefits to help you live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. Compensation In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. The typical base salary range for this position is $135,400 – $186,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. #J-18808-Ljbffr