Director of Patient Care Services

Job Description

Job Description

Director of Patient Care Services

Home Sweet Home

Position Summary

Home Sweet Home is seeking an experienced and compassionate Director of Patient Care Services (DPCS) to lead clinical operations and ensure the highest standard of patient care across our home health services. This leadership role is responsible for overseeing clinical staff, maintaining regulatory compliance, driving quality outcomes, and ensuring patients receive safe, coordinated, and exceptional care in the home setting.

The ideal candidate is a strong clinical leader with home health expertise, excellent knowledge of Medicare and state regulations, and a passion for mentoring teams while building a culture of accountability and excellence.

Key ResponsibilitiesClinical Leadership & Oversight

• Provide day-to-day leadership of all clinical home health operations.
• Ensure patient care is delivered in accordance with physician orders, agency policies, and applicable regulations.
• Oversee patient admissions, case assignments, care planning, recertifications, transfers, and discharges.
• Review and monitor clinical documentation for accuracy, timeliness, and compliance.
• Serve as the clinical authority and escalation point for patient care concerns.

Team Management

• Supervise and support nurses, therapists, aides, and other clinical personnel.
• Recruit, train, coach, and evaluate clinical team members.
• Ensure staff competencies, licenses, certifications, and ongoing education remain current.
• Promote a positive, accountable, and team-focused work environment.

Quality & Compliance

• Maintain compliance with Medicare Conditions of Participation, licensing standards, and accreditation requirements.
• Lead QAPI initiatives, chart audits, incident investigations, corrective actions, and survey readiness efforts.
• Monitor patient outcomes, hospitalization rates, satisfaction scores, and clinical KPIs.
• Implement performance improvement strategies to strengthen outcomes and efficiency.

Operational Partnership

• Collaborate with leadership on census growth, staffing models, scheduling, and productivity.
• Support intake and referral processes to ensure timely start of care.
• Assist with policy development, workflow improvements, and strategic planning.
• Participate in on-call leadership support as needed.

QualificationsRequired

• Active Registered Nurse (RN) license in the state of practice REQUIRED.
• Minimum 2 years of home health experience.
• Minimum 2 years of leadership, supervisory, or management experience in healthcare.
• Strong knowledge of home health regulations, OASIS, and documentation standards.
• Current CPR certification.
• Valid driver's license and reliable transportation.

Preferred

• Previous experience as a Clinical Manager, DON, or Director in home health.
• Survey or accreditation experience.
• Bilingual English/Spanish a plus.

Skills & Competencies

• Clinical leadership
• Regulatory compliance
• Staff development and coaching
• OASIS knowledge
• Quality improvement
• Strong communication skills
• Problem solving and decision making
• Compassionate patient-centered mindset
• Time management and organization

Performance Measures

Success in this role will be measured by:

• Survey readiness and compliance outcomes
• Strong patient satisfaction scores
• Reduced rehospitalization rates
• Timely and accurate documentation
• Staff retention and engagement
• Achievement of operational and growth goals
• Effective leadership and team development

Work Environment

This role may require a combination of office work, field visits, standing, walking, sitting, computer use, driving, and occasional lifting as needed.