Community Concierge, Manager On Duty - Part Time

Community Concierge, Manager On DutyThe YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it's through health and wellbeing, early education, violence prevention, or one of our other programs and services. We're looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support — individuals like you!The Community Concierge, Manager on Duty will support the concierge team at the local Community Hub and provide best-in-class levels of customer service and experiences. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.Pay is $18.00 per hour with opportunities to grow within the organizationLooking for Help Weekday EveningsOur staff is the Y's greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including:Competitive salaries reflecting your skills and experience.Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership.Generous PTO and paid holidays, with flexible work hours for work-life balance.403(b) plan with company contributions for eligible employees after 2 years of service.Continuous learning opportunities through workshops and training programs.Supportive work environment valuing diversity, equity, and inclusion.Discounts on programs, employee assistance programs, and company-sponsored events.Scope of ResponsibilitiesServe as Manager on Duty and provide operational leadership, including front-desk operations, attendance, and administrationGreet community members and guests and make them feel welcome and engagedMonitor Community Hub for safety and service interventions and serve as first responder for emergency situationsAnswer phones and email inquiriesActively manage customer transactions and resolve opportunities and address concernsSupport facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times and record maintenance issues for resolutionAnticipate individuals' needs in order to accommodate them and provide an exceptional customer experienceMaintain inventory of supplies and order new stock, as neededRequirementsAt least 18 years of ageEarned high school diploma or GEDAbility to work flexible hours, weekends, and/or holidays, as neededTop-notch verbal, written, and interpersonal communication skillsMust work weekendsWillingness and ability to complete all mandatory YMCA training and certifications, along with ongoing or additional training as assigned by the supervisor, within established timeframe.Child Abuse Prevention - Support the YMCA's commitment to child abuse prevention by:Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisorFollowing all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of childrenReporting any suspicious behavior and violation of policy and procedures to your supervisorCompleting all child abuse prevention training as requiredQualificationsBehaviorsEnthusiastic: Shows intense and eager enjoyment and interestTeam Player: Works well as a member of a groupMotivationsGoal Completion: Inspired to perform well by the completion of tasksSelf-Starter: Inspired to perform without outside helpEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.