Business Analyst

Business Analyst – Technical Writer

The Office of Cybersecurity (OCS) at the South Carolina Department of Health and Human Services (SCDHHS or Agency) is charged with ensuring that agency information systems operate in a secure and compliant manner. OCS is seeking highly motivated individuals who are productive, flexible, and results-oriented to work in an environment where change and shifts in priorities are common. Each team member is expected to contribute with minimal supervision. Personal initiative is encouraged. Candidates who enjoy working on complex, change-oriented projects with motivated team members will find this position attractive.

SCOPE OF THE PROJECT: SCDHHS, as the state Medicaid Agency, is required to develop and maintain Information Security Plans, Policies, Standards, Procedural documents, and related artifacts to ensure compliance with Federal, State, and Agency requirements. OCS is seeking a Business Analyst – Technical Writer to assist with these tasks and to ensure that documentation is properly vetted to meet the needs of both the business areas and security requirements. This position will also coordinate the Plans of Action and Milestones (POAM) processes and documentation.

DAILY DUTIES / RESPONSIBILITIES: The BA/Technical Writer will work with various internal teams including agency leadership, Project Directors/Project Managers, Technical Directors/Developers, Business and Technology Stakeholders/Subject Matter Experts (SMEs), and other agency staff to create Information Security related business and technical documents and artifacts that will be used both internally and externally by OCS, executive management, agency staff, vendors, Centers for Medicare and Medicaid Services (CMS), and other stakeholders. We are looking for candidates who are highly organized, can work independently in a fast-paced environment, and produce multiple quality deliverables with varying deadlines. Candidates should be self-starters and creative problem solvers and have the flexibility to learn new products and technologies quickly.

Essential Responsibilities:

• Coordinates OCS administrative policies and documentation. Works with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences with various levels of technical knowledge. Involves creating, sharing, revising, and publishing OCS policies and procedures.
• Assist OCS management with POAM processes and documentation. Assists management with POAM library and artifacts. Edits the POAM dashboard for management. Submits to any Federal and State regulatory audits and assessments.
• Develop, maintain, and submit documents for CMS regulation compliance. Work with various internal and external teams to create information security documents and artifacts for complying with cybersecurity laws and regulations.
• Creates artifacts and supporting documentation and uses writing and communication skills to make complex information easier to digest.
• Select and utilize photographs, drawings, diagrams, charts, and other graphical elements that increase users' understanding. Organize and maintain a repository of all documents and artifacts.
• Revise documents as changes or modifications to information systems and services occur.
• Actively scribe and facilitate scope-related OCS meetings. Needs to be able to listen, summarize, and capture the essential elements for the project meeting minutes.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): 1. 2+ years of documented Information Technology related work experience. 2. 2+ years of technical writing experience in positions requiring the development of structured written materials and visual aids. 3. Ability to communicate effectively, both verbally and in writing. 4. Ability to interact with internal and external vendors, project team members, management, and agency departments and to build relationships and use facilitation skills with both technical and non-technical personnel. 5. Ability to write, edit, and prepare presentations of technical information for both technical and business personnel using appropriate and illustrative graphical elements. 6. Experience in organizing information in a way that is appropriate for technical explanations without losing sight of the needs and aptitude of the audience. 7. Ability to collaborate and coordinate with multiple teams and vendors. 8. Ability to work independently and as a member of a team. 9. Ability to multitask and prioritize tasks effectively in order to meet deadlines. 10. Must possess advanced skills in Microsoft Office (Word, Excel, PowerPoint, Visio, Project, etc.) to include working with templates and style guidelines for branding consistency. 11. Keen attention to detail while maintaining the ability to see the big picture. 12. Ability to absorb and retain complex processes. 13. Strong English language skills. 14. Demonstrable understanding of the rules of English grammar and usage. 15. Ability to accept changes and constructive criticism in a fast turn-around environment.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): 1. Prior experience in writing System Security Plans, Advance Planning Documents, Requests For Proposals, or similar documents. 2. Experience with CMS MARS-E 2.2 or other NIST Risk Management Framework (RMF) compliant programs. 3. Prior experience with Bizagi. 4. Previous public sector work experience. 5. Experience with an eGRC tool.

REQUIRED EDUCATION/CERTIFICATIONS: 1. Bachelor's degree in English, journalism, technical writing, or similar discipline. PREFERRED EDUCATION/CERTIFICATIONS: 1. A bachelor's degree and at least two (2) years of technical writing experience. 2. An equivalent combination of experience and education may be considered.