Senior Infrastructure Engineer | Atlanta, GA

Job Title

Senior Infrastructure Engineer

Classification

Grade 7 SS A | Range from $75,000.00/yr

Department

Home Office | Information Technology

FLSA Status

Full Time | Exempt

Supervisor (title)

VP, Information Technology

Location

Atlanta, GA

POSITION SUMMARY (Basic purpose or primary function of job)

The Senior Infrastructure Engineer is responsible for ensuring the stability, security, and scalability of the Arthritis Foundation's technology infrastructure. This role oversees the management, configuration, and ongoing reliability of computing systems while partnering closely with managed service providers, vendors, and cloud-based SaaS and IaaS platforms.

This position plays a proactive role in maximizing system uptime, minimizing disruptions, and continuously improving infrastructure performance. Responsibilities include hardware and software implementation, systems configuration, process documentation, technical research, and the deployment of tools that advance the Foundation's business and mission needs.

The ideal candidate brings deep experience in cloud platforms, networking, virtualization, systems administration, and emerging technologies, including AI-driven tools. You will also serve as a trusted technical advisor to the VP of IT. This role contributes to technical strategy, communicates project status with transparency, and helps guide infrastructure decisions that support long-term organizational growth.

The successful Senior Infrastructure Engineer is a highly adaptable, self-directed professional who thrives in a dynamic environment, manages multiple priorities effectively, and resolves complex technical challenges with urgency and independence.

JOB RESPONSIBILITIES (Principal responsibilities or job duties)

• Manages network accounts, user privileges, and performance of all mission-critical systems, including onboarding and offboarding of arriving or departing staff.
• Responsible for routine administration and assuring reliable operation of the following mission-critical systems. This includes but is not limited to the following:
  1. Microsoft Azure
  2. Microsoft 365
  3. Microsoft Office 365
  4. SharePoint
  5. Peer-to-peer fundraising systems (e.g., Donor Drive, mobile apps)
• Monitor trouble tickets and resolve system problems by running diagnostics, documenting problems, resolutions, and assessing the impact of issues.
• Participate as a team member in planning and implementing new or upgrades of mission-critical systems.
• Perform regular backup operations and participate as a key resource in data protection and disaster recovery activities.
• Design, deploy, and manage application platforms, servers, networks, and cloud-based infrastructure.
• Monitor system performance and ensure high availability and reliability.
• Implement and maintain security protocols and disaster recovery plans.
• Collaborate with vendors, managed-services-providers, Web and DevOps, Data and CRM teams, and act as an escalation point for IT support team members.
• Automate infrastructure tasks using scripting and configuration management tools.
• Maintain documentation for systems, processes, and procedures.
• Troubleshoot and resolve infrastructure-related issues.
• Stay current with emerging technologies and recommend improvements.

REQUIRED EXPERIENCE & EDUCATION

• Knowledge of implementing and effectively developing IT best practices, including knowledge of security, storage, data protection, and disaster recovery protocols.
• Minimum 5 years of network administration or system administration experience.
• System administration and IT certifications in Linux, Microsoft, or other network platforms are a plus.
• Experience with scripting and automation tools is desired.
• Proficient experience in resolving problems within the Microsoft Office 365 productivity suite.
• Proficient experience in resolving problems in the Microsoft Windows 365 operating platform.
• Proficient experience managing Azure resource groups, subscriptions, networking, and virtual machines.
• Proficient experience with Entra ID, Active Directory, Role-Based Access, and implementing MFA/SSO.
• Working knowledge of server virtualization, VMWare.
• Strong knowledge of systems and networking configuration, hardware, and networking protocols
• Experience implementing best practices, including advanced knowledge of security, storage, data protection, and disaster recovery.
  • Provision VPN Tunnels
  • Troubleshoot issues with VPN tunnels, understand IKE/IPSEC phases
  • Knowledge of Structured Cabling
  • Set up ISP Devices in bridge mode.
  • Manage Network devices via web or serial interfaces.
  • Knowledge of working with security appliances, preferably WatchGuard
  • Understanding of security zones: Trusted/Internal, DMZ, External/Untrusted
  • Understanding of how traffic is translated for outbound communication and how to apply custom NAT policies to assign outbound traffic to specific public IP addresses.
  • Provision of WAN or Multi-WAN links on security appliances.
  • Configuring NAT policies for inbound services.
  • Manage and configure Web Content Filtering based on content categories and specific URL exclusions.
  • Provision of SMTP services for internal email servers.
  • Remote Systems Management
  • Client to Site VPN solutions (IPSEC, SSL, PPTP)
  • Wi-Fi deployment
  • Extensive Knowledge of troubleshooting SMTP issues
  • External Domain and SSL Certificates
  • Manage External Domains
  • Provision External Domains
  • Manage External DNS
  • Knowledge of DNS Records to provision Internet Services
  • Configure MX Records, A Records, CNAME Records
  • Generate CSR to create new SSL Certificates
  • Installation of SSL Certificates on Windows/Linux
  • Installation of SSL Certificates for Microsoft Exchange
  • Configure Split DNS Records for external FQDNs on Windows Internal DNS
  • Backup Solutions
  • Configuration and management of backup solutions
  • Backup Solutions on the cloud
  • Networking
  • Extensive knowledge on how TCP/IP works
  • Switching
  • Routing
  • Private and Public IP Schemes
  • WAN provisioning
  • Working with ISP to provide Internet connectivity
  • Understanding of the OSI Model
  • Troubleshoot network-related issues (IP, subnet, routing, etc.)
  • Associate or Bachelor's degree in CIS, Information Technology, Systems Management, or similar.

ESSENTIAL JOB FUNCTIONS AND TIME ALLOCATIONS

IT Systems Management

30%

IT Systems Maintenance

30%

IT System's Troubleshooting

20%

Team Collaboration

15%

Web or Data Operations

5%

Total

100%