Sales Support Associate

The Sales Support Associate is a vital representative of Ulterra, supporting both field and office teams with professionalism and integrity. This position plays a key role in maintaining shop operations, assisting with inventory logistics, and covering field sales areas as needed. The Sales Support Associate ensures seamless communication between sales, operations, and logistics functions while delivering a high standard of customer service.

Detailed Description:

• Provide operational and logistical support to sales representatives and district teams.
• Represent Ulterra professionally in both field and office environments.
• Manage and organize shop inventory and ensure equipment is maintained in proper working condition.
• Cover sales territories when field sales representatives are unavailable.
• Assist with transferring inventory and equipment between sales and district locations.
• Support communication between departments to address operational needs and customer opportunities.
• Monitor and report on customer feedback, issues, and service opportunities.
• Coordinate priorities effectively while working within a defined geographic area.
• Operate with a strong sense of responsibility, problem-solving, and urgency.
• Maintain accurate documentation of activities, transactions, and communications as required.
• Perform other job-related duties as assigned, including assisting in shop tasks and supporting team initiatives.

Job Requirements:

• Basic reading and writing skills; advanced written and oral communication abilities.
• Strong time management and multitasking capabilities.
• Ability to follow verbal and written instructions accurately.
• Familiarity with navigating GPS and digital mapping applications.
• Basic computer proficiency with willingness to learn intermediate-level digital tools.
• Comfortable with public speaking and customer engagement.
• Maintains a professional appearance and follows grooming standards, including facial hair guidelines.
• Demonstrated ability to work independently and collaboratively in a team environment.
• Ability to prioritize workload and manage tasks within a specified geographic area.
• Comfortable navigating programs similar to social media applications.
• Reliable, steady thinker with strong problem-solving aptitude.
• Regularly required to bend, stoop, sit, walk, talk, and hear.
• Visual acuity with hand and finger dexterity.
• Ability to lift and move items weighing 30 lbs. routinely, and up to 750 lbs. with mechanical assistance.

Minimum Qualifications:

• High School Diploma or GED
• 1+ years of relevant experience in sales or related fields.
• Valid state-issued driver’s license and eligibility to drive a company vehicle under the Company’s Vehicle Use Agreement and Driving Policy.

Preferred Qualifications:

• Bachelor’s Degree in any related field.

Additional Details:

The Sales Support Associate must work with an emphasis on safety for themselves and others including coworkers and third parties. The typical work environment will be in the shop or field which will require exposure to outdoor weather conditions, loud noise, working near moving mechanical parts, electrical energy, construction equipment, vibration, fumes, chemicals, and airborne particles.

Our People, Our Service, and Our Technology

Ulterra is the #1 PDC drill bit partner in North America. Operating worldwide, we deliver superior drilling technology to companies producing the energy that powers our lives. We constantly push the boundaries of known technology to come up with new ways to improve drilling performance with higher rates of penetration (ROP) and unique designs for challenging conditions, while providing outstanding support from dedicated people.

Patterson-UTI is committed to a workplace free from discrimination and harassment, offering equal employment opportunities to all individuals regardless of personal characteristics protected by law. Employees are encouraged to report any concerns through multiple channels.