Application Support Specialist

Application Support Specialist

Elevate customer experiences as our next application support specialist! Ready to combine your passion for customer care and cutting-edge software solutions? Trimble is looking for a proactive problem-solver to provide essential application support and leverage AI tools to drive exceptional customer satisfaction!

What makes this role great:

In this role, you will be at the heart of our customer experience within the AECO division, directly influencing high satisfaction levels by resolving crucial enterprise issues and championing the effective use of our applications. You will have the unique opportunity to combine traditional customer support with emerging Generative AI technologies, positioning yourself at the forefront of modern, tech-driven client solutions.

Key exciting responsibilities:

• Provide essential enterprise support by diagnosing and resolving complex application issues to maintain high customer satisfaction.
• Coordinate and streamline critical escalations, ensuring seamless collaboration across teams for timely resolutions.
• Leverage and master AI-powered support tools and LLMs to optimize daily workflows and support tasks while strictly maintaining data confidentiality.
• Act as a trusted application expert, empowering customers to fully utilize and succeed with our software ecosystem.

Essential skills & experience:

• Prior experience in a dedicated customer support or related client-facing role with a strong customer-centric mindset.
• Degree or coursework in technology, business, accounting, or a related discipline.
• Adept at working with AI-powered tools, virtual assistants, or chatbots, including clear prompting skills.
• Intermediate proficiency with Google Workspace and a passion for mastering software solutions.
• Strong problem-solving abilities paired with excellent interpersonal and communication skills.

Bonus points for:

• Basic exposure to SQL.
• Demonstrated experience building AI automations
• Background in accounting, construction, or construction accounting.
• Hands-on experience with ERP systems or Vista software.
• A natural knack for technology, often being the go-to person for solving technical challenges.

Logistics:

Location: On site

Lake Oswego, OR or Westminster, CO

Travel requirement: 0%

Why you'll love working with us:

At Trimble, we're not just a company that "does good"we are a team dedicated to making a tangible, positive real-world impact.

We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."