Eligibility Specialist, Senior

Senior Eligibility SpecialistThis position will serve as a Senior Eligibility Specialist on the Adults Economic Assistance team. This job will determine eligibility for public assistance programs for adults without dependents such as SNAP, General Assistance, MSA, Housing Support and Medical Assistance. This position will also complete specialized tasks such as targeted case reviews and appeals.Perform all duties of an Eligibility Specialist which may include management of more complex cases.Provide on the job training for new and experienced Eligibility Specialists.Prepare cases for appeals, attend appeals hearings and document related agency actions.Assist with day-to-day staff questions.Review work of Eligibility Specialists to ensure conformity to policy and procedures, including completing peer case reviews and providing feedback to supervisor and staff.Develop reference materials and instructions for staff to supplement Minnesota Department of Human Services policy and internal procedures.Assume responsibility for administrative and/or operational functions in major program areas and/or specialized tasks within units.Represent agency in legal settings, internal and external workgroups, and committees.Develop, implement and conduct general orientation sessions for department employees.Complete or coordinate completion of case management reports to improve data accuracy and program outcomes.Perform other duties as assigned.DESIRABLE EXPERIENCE:Promote a diverse, culturally competent, and respectful workplace;Skill in managing work in multiple complex public assistance computer systems;In-depth knowledge of public assistance programs including program guidelines, benefits and methods of determining eligibility;Ability to manage a caseload and prioritize additional assignments and specialized tasks related to a variety of public assistance programs;Ability to utilize previously acquired knowledge and skills to independently identify, analyze and solve complex case-related problems;Ability to serve as a consultant to staff and review work to ensure compliance with relevant policies and procedures;Ability to function comfortably and professionally in administrative settings and court proceedings;Ability to serve as a positive role model for other staff through proven initiative, organizational skills, effective communication, and active participation in problem-solving and meetings.SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.HOURS / DAYS: Monday through Friday 8:00am-4:30pm. This position is eligible for a flexible / hybrid work environment. Work schedules (hours and days) and location are subject to change based on department needs.ANTICIPATED HIRING RATE: $30.29 - $41.27 HourlyE-Verify Participation: Washington County participates in the federal E-Verify program.