IT Field Technician

Role Summary This technical support role requires a seasoned professional with extensive experience in hardware and software troubleshooting, network installation, and system upgrades. The position involves providing on-site support for Windows 10 systems, desktop applications, and network infrastructure within a dynamic environment. The individual will contribute to maintaining and optimizing communication technologies and network connectivity, ensuring seamless operations across various technical environments. Responsibilities Perform hardware and software troubleshooting, installation, and upgrades on Windows 10 systems. Install, configure, and troubleshoot Microsoft Office applications and other desktop software. Provide network support, including LAN/WAN configuration, cable installation (Cat5, Cat6, Fiber), and network communications troubleshooting. Rack and stack equipment in technical environments, ensuring proper setup and maintenance. Maintain and support communication technologies such as Cisco, Aruba, and Ubiquiti radios. Support mobile device enrollment, application deployment, and updates on iOS platforms. Manage Active Directory user and computer objects and implement Group Policy basics. Document technical processes, incident reports, and support activities accurately in service management systems. Travel daily within West Texas using rental vehicles, including overnight stays as needed. Communicate effectively with clients and team members regarding technical issues and solutions. Qualifications 5-10 years of experience in field technical support, network installation, and troubleshooting. Strong customer service orientation and effective communication skills. Proficiency in Windows 10, Microsoft Office, and general software troubleshooting. Proven hardware installation and troubleshooting skills. Experience with LAN/WAN technologies, cable installation, and network communications. Knowledge of Cisco, Aruba, and Ubiquiti radio technologies is highly preferred. Familiarity with Microsoft SCCM/Intune, Citrix, and Active Directory concepts is a plus. Valid driver’s license and ability to operate rental vehicles for daily travel. Availability to work on-site in Midland, TX, including flexibility for overnight stays. Publishing Pay Range: $30.00 – $35.00 hourly This position is based in office and requires employee to work on-site. #J-18808-Ljbffr GDH