Call Center Operator

Call Center Operator / Front Desk Coordinator Primary Location: 102 Springfield Center Dr, Woodstock, GA 30188 Pay: $18.00 - $25.00 per hour Call Center Operator / Front Desk Receptionist needed at a rapidly growing medical practice that currently has five (5) offices: Medical Offices with Med Spas, between Jasper, Canton, Roswell, Woodstock and Rome. Then we also have Pediatrics in Jasper and Canton. Between these locations we currently have 30 Medical Providers (a combination of MDs, NPs, & PAs). We do allow Call Center employees to be cross trained as a Front Desk Coordinator, which provides the opportunity to grow within the company and even work at multiple locations. Competitive Salary based on experience 401K Plan Participation with employer matching Paid Holidays Paid Time Off Qualifications/Educational Requirements: A minimum of 2 years of Call Center or Front Office experience in a clinical setting is required Epic EHR Experience Preferred Must be willing to work at our Jasper and Woodstock locations, but flexibility to work at other locations is a desired qualification. Must be Punctual & Dependable Must be able to multi-task, & work well under pressure in a fast paced environment Must be a Team Player & Possess Strong Communication/Leadership Skills Must possess excellent Customer Service Skills Job Duties include, but are not limited to the following : Answer high in-coming phone call volumes Process / route those inner-office communications accordingly Appointment Scheduling Processing/Routing Incoming Faxes Processing / Returning Online Appointment Requests (Treatspace) Assist with outgoing calls; returning voicemails and or assisting with appointment reschedules. If cross-trained for Front Desk Coordinator: Check-In/Check-Out Process of Patients, abiding by office protocols Processing all patient registration/intake forms Patient Demographic Updates Insurance Eligibility/Benefits Verifications Collecting Copays, Balances, & Deductibles Appointment Scheduling Appointment Confirmations Scanning/Processing Medical Records Referrals/Outside Facility Appointment/Procedure Scheduling Job Type: Full-time 401(k) Flexible spending account Health insurance Health savings account Paid time off Vision insurance Experience: Epic: 1 year (Preferred) Call center: 2 years (Preferred) Medical Front Office (Preferred) Medical Terminology (Preferred) Ability to Commute: Jasper, GA 30143 (Required) Woodstock, GA 30188 (Required) #J-18808-Ljbffr Valid8 Financial, Inc.