Benefits Assistant

Doyon Human Resources Services Center Benefits Department

Doyon, Limited's mission is to continually enhance our position as a financially strong Native corporation to promote the economic and social well-being of our 20,000+ shareholders. We provide exceptional career opportunities for individuals who value professionalism, collaboration, and a commitment to excellence. We understand the importance of treating our employees well and the impact motivated employees have in helping us succeed in our vision to be the leader in all we do.

Doyon, Limited offers a highly competitive benefits package that make up a significant portion of an employee's total compensation. Eligible employees may participate in the following benefits (these details are for informational purposes only and are subject to any policy or plan changes):

• Paid Time Off (PTO)
• Paid Holidays
• Medical Insurance
• Dental & Vision Insurance
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
• Life insurance
• Short and Long-Term Disability
• 401(k) Plan & Employer Match
• Profit sharing
• Employee Assistance Program
• Tuition Assistance

Job Summary: The Doyon Human Resources Services Center Benefits Department provides support to the Doyon Family of Companies, covering 1000 employees among 12 companies. This position will assist the department with administrative support of Doyon's benefits programs including medical, dental, vision, life, disability and retirement programs. Responsibility will include assisting employees with benefits enrollment and data entry.

Responsibilities

• Greet new employees
• Manage incoming calls and direct inquiries
• Assist employees with the online benefits enrollment process
• Approve employee changes (i.e., promotions, transfers, and terminations)
• Explain company benefits to employees
• Assemble and distribute COBRA notices
• Assist with maintaining personnel benefit files and records and third party administrator benefit files
• Process, verify, and maintain documentation related to benefit records and activities
• Respond to general employee and applicant inquiries, directing them to appropriate resources
• Perform clerical duties such as filing, copying, mailing, etc.
• Assist in the creation of benefit communications including benefit summaries, flyers and emails
• Provide administrative assistance to the HR department and other team members
• Address employee inquiries and provide information on benefit issues and claims
• Review 401(k) files to reconcile contribution changes and track eligibility
• Act as backup for the HR Benefits Specialist as needed
• Perform other assigned duties

Doyon Limited Core Competencies:

• Commitment to Excellence – Identifies what needs to be done and takes action to achieve a standard of excellence beyond job expectations.
• Corporate Values- Understand, embraces, and integrates Doyon corporate values into everyday duties and responsibilities.
• Customer Service – Identifies and responds to current and future client needs by providing excellent service to internal and external clients.
• Safety and Security – Promotes a safe work environment for co-workers and customers.
• Teamwork – Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside or outside the organization.

Job-Specific Competencies:

• Adaptability- Adapts to changing conditions and work assignments, sets priorities and manages multiple assignments, and tasks.
• Administrative Skills- Performs a variety of responsible and confidential office, clerical and professional administrative duties.
• Attention to Detail- Ensures one's own and other's work and information are complete and accurate.
• Communication Skills- Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Dependability- Consistently adheres to operational standards, ensures smooth operations and positive customer experiences, builds a productive workplace, is reliable, and improves team morale.
• Independence- Works with minimal supervision.
• Planning and Organizing- Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Problem Solving- Anticipates and identifies problems, distinguishes between symptoms and causes, and determines alternative solutions involving varied levels of complexity, ambiguity and risk.
• Time Management- Manages time effectively when accomplishing tasks, projects, and goals.
• Willingness to Learn- Willing to learn new skills or techniques to meet the demanding changes of job duties and responsibilities.

Supervision:

• This position requires no supervisory responsibilities.

Qualifications

Required Qualifications:

• High School Diploma or GED equivalent
• One (1) year of administrative experience in an office setting
• One (1) year of human resource experience or, one (1) additional year of administrative experience may be substituted)
• One (1) year of experience with MS Office Suite (Word, Excel, Outlook)

Preferred Qualifications:

• One (1) year working with database software or Human Resources Information Systems
• Associate's degree in a related area or office assistant certification
• One (1) year of customer service experience

Working Environment: The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities.

Physical Demands: The work is generally sedentary, requiring routine walking, standing, bending and carrying items weighing less than forty pounds. [Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions].

Reasonable Accommodation: It is Doyon's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

Preference Statement: Doyon grants preference to Doyon Shareholders and shareholders of other corporations that grant a similar preference to Doyon shareholders, such as Alaska Native Corporations. The preference applies in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training. A preference will be granted to qualified Doyon shareholders first, and second to qualified shareholders of other corporations which grant a similar reciprocal preference to Doyon shareholders, such as Alaska Native Corporations.