Service Manager

about wagamamafrom bowl to soul isn’t just how we serve food it’s how we show up for our peopleat wagamama, every dish we make and every shift we work is guided by one belief: we can always be better today than we were yesterday. that’s kaizen in our heartwe’re a place where your work has purpose, your voice matters, and your growth is taken seriously. where bold ideas are welcomed, effort is noticed, and learning never stops. you won’t just clock in you’ll build skills, confidence, and a career alongside people who care deeply about what they do and who they do it withif you’re looking for more than a job if you want to be part of something that feeds your future as much as it feeds our guests this is your signfrom bowl to soul, start your journey with wagamama and apply nowabout this rolethe bar + service manager oversees all guest facing operations, including the bar program, in a high volume pan asian restaurant. this role ensures strong hospitality, consistent beverage execution, smooth service flow, and effective team performance. the manager acts as the primary link between the dining room, bar, and kitchen to deliver a seamless and memorable guest experience while supporting financial and wagamama standards.What you’ll do:guest experience + service leadershipDeliver warm, energetic, and personable guest service while creating a welcoming Wagamama dining experienceengage with guests, manage feedback, and resolve issues promptlymonitor service flow and pacing to optimize guest experience and table turnsensure service standards are consistently followed at every touchpointbar + beverage oversightoversee all bar operations, including cleanliness, organization, and executionensure accurate recipes, proper presentation, and consistent portioningtrain and develop bartenders on cocktails, beer, wine, sake, and juice offeringssupport team upselling through strong knowledge of beverage pairingsmonitor alcohol service to ensure legal and responsible service practicesmanage bar inventory, ordering, costs and vendor relationshipstrack comps, discounts, voids, spills and bar reporting to ensure accuracy and accountabilityteam leadership + developmentrecruit, hire, train, and coach front of house staffset performance expectations, provide regular feedback and corrective actionlead pre shift meetings to communicate priorities, menu updates, and beverage featurespromote a culture of teamwork, accountability, and guest first serviceoperations + floor coordinationoversee daily front of house operations including seating flow + reservationsensure staffing levels meet forecasted business needs across dining room + barcoordinate with kitchen leadership to maintain pacing + resolve service bottleneckssupport menu knowledge, allergen awareness, and proper service styles across the teammay perform other duties as needed to support restaurant operationsfinancial performance + controlsmanage labor to budget through scheduling + shift oversight.drive revenue through strong service standards, upselling, and beverage program executionsupport cost control by monitoring comps, voids, discounts, and beverage wastecompliance + standardsensure compliance with health, safety, sanitation, and alcohol regulationsensure the front of house and bar are clean, organized, and inspection readyenforce company policies, procedures, and local/state labor lawssanitation + food safety certification, local/state lawsadministrative + reportingassist with schedules, payroll, and operational reportingtrack key performance indicators such as sales, labor %, beverage cost %, and guest satisfactionoversee front of house and bar inventory and ordering needsqualifications2-5+ years of restaurant management experience, including bar oversightstrong knowledge of bar operations, beverage programs, and responsible alcohol servicedemonstrated leadership + team development skillsfinancial acumen with experience managing labor + beverage cost controlsspeak and understand englishstrong communication, problem-solving, and organizational skillsphysical + work environment + availabilityability to stand and walk for extended periods (potentially 10+ hours)ability to lift and carry up to 25-40 lbs as neededavailability to work days, nights, weekends, and holidays in a fast-paced environmentdepending on business needs, requires up to 55 hours per weekpotential of 5% travel #J-18808-Ljbffr WUSA CLARENDON ARLINGTON LLC