Fulfillment Specialist

At Miller CAT, we don’t just manufacture parts — we protect what matters. Our Cat Shield™ anti-theft systems safeguard consumers from costly losses, while our precision-engineered catalytic converters help keep our environment clean and healthy. Headquartered in Dallas, we’re an ISO-certified, fast-growing company built on innovation, integrity, and purpose. Our customers include OEMs, distributors, repair shops, and thousands of vehicle owners nationwide. We’re looking for a responsible, highly organized Fulfillment Specialist to ensure customer orders are fulfilled on time, meet quality standards, and align with customer-specific requirements. The ideal candidate will play a key role in delivering an exceptional customer experience while maintaining operational efficiency and inventory accuracy. Responsibilities: Maintain a high level of accuracy, customer service, and quality in all areas of order fulfillment while working in a fast-paced environment Oversees order entry, administration, and shipping processes with accuracy and efficiency Uses order tracking and CRM systems to process orders and maintain customer information Responds to requests from internal and external customers to expedite orders, correct errors, or investigate problems with transportation providers. Effectively communicate with other departments to resolve issues and ensure customer satisfaction Instructs employees which components are needed to fulfill customer orders and monitors inventory level Monitor workflows and make recommendations for process improvements Enforce safety standards and adhere to company guidelines Maintain a clean and organized work area Perform quality control checks on products prior to shipping Prepare orders for shipment according to carrier specifications Process returns and exchanges in a timely and efficient manner Manage the Amazon Seller Central account, including maintaining product listings on Amazon and ensuring sufficient levels of inventory for FBA Support operations by placing parts in inventory Analyze shipping trends and identify cost savings opportunities Requirements: Experience in ecommerce or retail operations and shipping platforms (Shipstation preferred) Proven track record of successful project management and process improvement Demonstrated ability to work effectively with cross-functional teams Excellent written and verbal communication skills Strong analytical and problem-solving skills Highly organized and detail oriented Ability to manage multiple priorities in a fast paced environment Ability to comfortably lift 50 pounds Join Our Team: If you are passionate about quality and precision and thrive in a fast-paced manufacturing environment, we want to hear from you! Miller Cat offers competitive compensation and benefits packages, as well as opportunities for professional development and growth. Join us in our mission to deliver excellence in every product we produce. #J-18808-Ljbffr