Consumer Loan Servicing Associate

Shore United Bank is seeking a full-time Consumer Loan Servicing Associate to join our team. This position is responsible for executing the daily functions of the Loan Servicing Department to ensure that all loan accounting records are maintained with accuracy and integrity while meeting all regulatory and Bank loan policy and procedure requirements; primarily but not limited to establish loans on the core system, review loan documentation for accuracy, establishing and maintaining loan records, communicating with appropriate personnel.

Essential Functions Include:

• Establish new and maintains existing loan records on the core system.
• Establish new and maintains existing loan collateral records on the core system.
• Communicate and document loan payoffs to external and internal requests.
• Process transactions related to loan servicing including system maintenance upon request per Management, Loan Officer, or customer.
• Prepare required source document for Maintenance review to remain compliant with regulations, policies, and operating procedures.
• Creates or maintains records for government, regulatory and management reporting, and review.
• Reconciles various loan related accounts.
• Ensures prompt, efficient, and courteous delivery of loan servicing to appropriate bank personnel and external customers.
• Investigates and resolves discrepancies as needed.
• Review and distribute customer notices.
• Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.

Location: This position can work from one of three locations:

• Westgate Circle - 200 Westgate Circle, Suite 200, Annapolis, MD 21401
• Waldorf - 3035 Leonardtown Road, Waldorf, MD 20601
• Shore Bancshares HQ - 28969 Information Lane, Easton, MD 21601

Position Type/Expected Hours of Work:

• Full-time.
• Non-exempt.
• Days of Work: Monday-Friday, 8am - 4:30pm.

Required Education and Experience:

• High school diploma/GED equivalent.
• 1 year experience successfully providing excellent customer service in a fast-paced environment.

Compensation:

• The pay range for this position is $19.00 to $25.00 hourly.
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Company Benefits:

• Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
• Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee Stock Purchase Plan
• Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.