Patient Access Lead-Onsite VARIED HOURS

Patient Access Team Lead

The Patient Access Team Lead is responsible for overseeing daily front-end operations within the patient access department, ensuring efficient registration, insurance verification, scheduling, and financial clearance processes. This role serves as a working lead, supporting staff performance, maintaining regulatory compliance, and delivering an exceptional patient experience.

Schedule: Full Time every other weekend, rotating holidays

Please note, schedule may be adjusted according to the needs of the business based on patient census.

Duties included but not limited to:

• Lead and support Patient Access Reps in daily operations including registration, admissions, and insurance verification.
• Monitor productivity, quality, and service standard; provide real time feedback.
• Support department leadership with reporting, performance metrics, and workflow improvements.
• Assist in resolving complex patient issues, insurance issues, and escalate concerns to upper management.
• Supports departmental flexibility to meet high patient volumes across all hospital areas, which may include reassignment or shift changes.
• Provides runner support during high?volume days.
• Aids in creating and updating daily staff assignments/rotations
• Completes daily rounds to ensure timely staff breaks and work completion.
• Oversees all workflows related to screening patients for Hospital Presumptive Eligibility (HPE) Medi?Cal applications.
• Supports the department in achieving established performance targets.
• Performs all other duties as assigned.
• Demonstrates reliability and dependability by reporting to work when scheduled.
• Works with Leadership to assist in workflow development when workflow changes are needed.
• Assists in the training of all new staff.
• Required to assist the hospital in the event of an internal or external disaster.
• Communicates any potential issues to the shift or on?call supervisor in real time.
• Models positive communication and strong team?building skills; effectively directs and manage workload with minimal supervision, demonstrates autonomy and initiative in identifying and resolving issues.
• Takes responsibility for personal performance, ensuring accuracy of work and consistent achievement of goals.
• Must be able to quickly find common ground and solve problems for the good of all; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
• Spend time and the time of others on what's important; eliminates roadblocks; creates focus.
• Must complete all learning modules (at hospital and at Guidehouse) by assigned date.
• Must complete Self-evaluation and give to Supervisor/designee by assigned date.
• Must attend required meetings, both organizational and departmental.
• Leads experience support professionals who exercise latitude and independence in assignments.
• Applies job knowledge and procedures to accomplish tasks and solve problems, also provides guidance to junior employees.
• Regularly communicates with leadership and staff to maintain goals of strategic importance to the organization.
• Follows operating guidelines and identifies opportunities for enhancement in process to improve effectiveness of job area.
• Responsible for leading daily operations or act as assistant to supervisor
• Works under minimal supervision.
• Proficient in Microsoft Office.
• Demonstrates excellent customer service skills.
• Basic knowledge of medical terminology.

What You Will Need :

• High School Diploma or equivalent
• 4-8 years prior relevant experience in customer service and/or healthcare.
• Must complete annual AVADE training per hospital policy, during initial training/orientation but not to exceed 30 days from hire/transfer, and maintain certification yearly
• Must complete Basic Life Support (BLS) via American Heart Association within 90 days of hire and maintain current certificate every 2 years
• Ability to read and comprehend in English.

What Would Be Nice To Have :

• Prior experience in safety net, acute care hospital setting
• Post-high school education
• Bilingual (English/Spanish)
• Demonstrates proficiency and knowledge of Patient Access/Financial Counseling operations
• Strong communication and organizational skills
• Ability to apply principles of process improvement
• Must be able to follow detailed instructions and perform repetitious tasks
• Computer/basic keyboard skills, telephone skills, and general knowledge of office machines including printers, fax, copier, and scanner.

The annual salary range for this position is $65,000.00-$108,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

Guidehouse is an Equal Opportunity EmployerProtected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or View email address on click.appcast.io. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact View email address on click.appcast.io. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.