Relationship Banker, Hyannis, MA

Overview Santander is a global leader and innovator in the financial services industry and is evolving from a high‑impact brand into a technology‑driven organization. Our people are at the heart of this journey and together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift; it’s a chance for driven professionals to grow, learn, and make a real difference. Role Summary As a Relationship Banker you serve as a trusted advisor to customers, focusing on building strong, long‑lasting relationships by understanding their financial needs and goals. You provide tailored solutions for banking, lending and investment products while delivering exceptional customer service. Relationship Bankers proactively engage with customers to identify opportunities for cross‑selling services, resolve issues, and educate them on digital banking tools. You collaborate with other team members to drive branch sales targets and contribute to the overall success of the bank. Your primary goal is to enhance customer satisfaction and loyalty while supporting the bank’s growth objectives. Responsibilities Achieve or exceed sales targets by actively promoting and effectively cross‑selling various banking products and services to existing and prospective customers. Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Proactively prospect for new clients through internal and outbound interactions such as networking, referrals, lead calling, portfolio management and community engagement. Meet the financial needs of customers, including transactional, servicing, and product needs. Ensure an elevated customer experience, delivering personalized, seamless, and attentive service. Foster customer loyalty by addressing concerns and providing timely resolutions. Engage customers through digital platforms to enhance customer interactions and educate them on self‑service options. Communicate clearly and effectively with customers in person, over the phone, or through digital channels. Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense. Collaborate with team members and partners to achieve branch goals and drive overall performance. Responsibilities may extend to supporting nearby branch locations based on business necessity. Education & Qualifications Education High school diploma, GED, or equivalent – Required Associate’s or Bachelor’s Degree in a related field, or equivalent demonstrated through a combination of work experience, training, military service, or education – Preferred Qualifications 3+ years of experience selling products and/or services in an incentive‑based environment – Required 12+ months of experience in retail banking sales, financial services sales or consultative relationship sales, with proven success in establishing new customers, deepening relationships and delivering results – Required 12+ months of successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role, endorsed by District Executive, District Operations Manager or Region President — Required 12+ months of customer service experience within a high‑volume, fast‑paced, constantly changing environment – Required Established relationship‑building skills with a focus on customer experience and loyalty Excellent customer service skills and a passion for helping others Proven track record in sales and cross‑selling products and services Ability to work collaboratively in a team‑oriented environment Excellent communication, consultative and influence skills both verbal and written Ability to display a credible, trustworthy, and professional image at all times Proficient in using digital tools and technology to enhance customer engagement Ability to follow directions, policies, and procedures Ability to identify and address risks to appropriate channels Ability to work in a fast‑paced environment and manage multiple priorities Computer proficiency and basic math skills Ability to work branch hours, which can include weekends and evenings Certifications No certifications listed for this job. Preferred Experience Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education Preferred experience in Microsoft Office products Work Authorization Applicants must be legally authorized to work in the United States on a full‑time basis without requiring employer sponsorship to commence employment. Compensation Base Pay Range: $38,250.00 – $61,000.00 USD Benefits Summary Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. Santander Benefits – 2026 Santander OnGoing/NH eGuide (foleon.com) Risk Culture We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. #J-18808-Ljbffr