Practice Coordinator

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

The Practice Coordinator is responsible for supporting and coordinating operational, scheduling, and provider lifecycle functions across assigned state practices. This role serves as a centralized oversight and escalation point for provider scheduling changes, paid time off (PTO), continuing medical education (CME) leave, reimbursements, service data collection, and provider onboarding activities. The Practice Coordinator works in close collaboration with state clinical leadership and serves as a key point of contact for providers from post-offer through onboarding.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide oversight and coordination of provider schedule changes, ensuring timely communication, accuracy, and alignment with operational needs.
• Maintain oversight of provider PTO and CME leave, including tracking, approvals in coordination with leadership, and documentation compliance.
• Coordinate and oversee provider reimbursements, ensuring accurate submission, tracking, and follow-up in accordance with organizational policies.
• Gather, compile, and maintain service and operational data related to provider productivity, coverage, and scheduling as requested by leadership. Prepare and distribute reports related to scheduling, leave usage, onboarding status, and service data as requested.
• Serve as the primary coordinator for provider onboarding, ensuring all required operational steps are completed prior to start date.
• Act as the post-offer point of contact for providers, supporting communication, coordination, and issue resolution through onboarding and early employment.
• Function as an escalation point of contact, in partnership with the State Director of Nursing (DON), State Medical Director, and designated state team members.
• Collaborate with state and practice leadership to identify operational gaps, risks, and improvement opportunities related to provider operations.
• Maintain effective working relationships with providers, clinical leaders, operations staff, and administrative teams.
• Participate in required meetings and contribute to state and organizational operational initiatives.
• Perform duties in accordance with organizational operational guidelines and professional standards.
• Carry out additional job-related duties as assigned to support practice operations.

KNOWLEDGE, SKILLS & ABILITIES

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Previous experience in healthcare operations, practice coordination, or behavioral health administration preferred.
• Ability to establish and maintain effective working relationships through written, verbal, and virtual communication.
• Ability to follow direction, prioritize tasks, and work collaboratively under supervision.
• Demonstrated ability to apply common-sense problem solving to manage multiple variables in standardized operational situations.
• Ability to read, interpret, and apply policies, procedures, schedules, and reports.
• Proficiency in writing routine reports, maintaining documentation in electronic systems, and communicating via email and virtual platforms.
• Ability to communicate effectively with providers, leadership, and cross-functional team members.

Other Qualifications

• Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.
• Completion of New Hire Orientation at the beginning of employment.
• All training requirements including Relias at the beginning of employment and annually thereafter.

QUALIFICATIONS

Education Level

Minimum of high school diploma or GED is required.

Years of Experience

One year of relevant experience is required.

Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

Standing - 20%

Sitting - 80%

Squatting - Occasional

Kneeling - Occasional

Bending - Occasional

Driving - Occasional

Lifting - Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:
Full time

Pay Range:
$46,000.00--$64,470.00

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
  
• Flexible Spending and Health Savings Accounts
  
• 403b retirement plan with company match
  
• Paid time off and ten paid holidays
  
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
  
• Employee Resource Groups
  
• Continuing education opportunities
  
• Employee Assistance Program
  

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.