Automotive Service Advisor

Job Description

Job Description

Position Summary

Fox CDJR Taylor is hiring a full-time Service Advisor in Taylor, MI to serve as the primary point of contact between customers and the service department. This role exists to ensure customer concerns are documented precisely, repairs are authorized appropriately, and expectations around timing and cost are managed with accuracy.

Key responsibilities include:

- Check on the progress of repairs throughout the day and provide customers with frequent updates on the status of their vehicles

- Open and manage repair orders, capturing customer concerns clearly

- Provide written estimates for parts and labor; obtain approvals for changes

- Review service history, perform walkarounds, and recommend additional services as appropriate

- Monitor repair progress and communicate updates through completion

- Close repair orders and explain completed work and charges

Required qualifications:

- Experience preferred

- Comfort using technology to support an exceptional customer experience

- Strong communication, organization, follow-up, and time-management skills

- Valid driver's license

A Typical Day

As a Service Advisor, your day centers on steady customer interaction and careful documentation. You'll start by reviewing the appointment schedule and any customer or vehicle details gathered in advance, then welcome arrivals and confirm concerns at check-in. Throughout the day, you'll prepare clear written estimates, track vehicle status, and provide timely updates when pricing or promised completion times change-securing authorization before work continues. Before delivery, you'll verify repair-order notes are complete, then walk customers through the completed work and final charges to ensure a smooth, informed pickup experience.

Total Rewards

For this Service Advisor role, Fox CDJR Taylor offers a comprehensive benefits package designed to support your health and financial goals:

- Paid training 
- Medical, Dental, and Vision coverage
- 401(k)
- Life Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Paid Time Off (PTO)
- Employee Discounts

We are committed to supporting our employees' career growth. That's why we offer the View email address on ziprecruiter.com program at our dealership. As an employee, you can earn your degree or take classes to learn skills from Strayer University at no cost to you. Strayer offers associate, bachelor's and master's degree programs that can help take your career to the next level.

As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. Put your career in gear at Fox Motors and apply today!