Advisor Operations Specialist

Job Description

Job Description

The Advisor Operations Specialist serves as the primary point of contact for financial advisors, acting as a liaison between advisors and custodians to support daily transactions and account maintenance. This role combines operational precision with relationship management — handling advisor requests, processing account activity, and coordinating across internal teams to ensure accurate and timely service. The ideal candidate is a strong communicator who can prioritize effectively, manage multiple responsibilities, and thrive in a fast-paced environment.

KEY RESPONSIBILITIES

Advisor Relationships

• Serve as the primary point of contact for advisors, providing administrative and operational support
• Build and maintain strong, positive advisor relationships through responsive and professional service
• Handle advisor requests by phone and email accurately and in a timely manner
• Open and service client accounts, process cashiering items, and complete account maintenance tasks
• Navigate internal systems effectively to gather and manage information

Internal Collaboration

• Partner with Regional Sales Consultants to support existing advisor relationships and onboard new investment advisors
• Communicate daily with the trading team to ensure advisor requests are executed accurately and promptly
• Serve as a key liaison between advisors and the trading department

Operational Support

• Provide backup receptionist support, including handling incoming calls
• Assist and provide coverage for other Account Managers as needed
• Contribute to a team environment focused on shared goals, cross-coverage, and consistent service quality

SCOPE & EXPECTATIONS

This role manages advisor relationships and routine operational requests independently, requiring strong judgment, organization, and the ability to prioritize competing demands. Success depends on close collaboration with fellow Account Managers, the trading team, Regional Sales Consultants, and other internal departments. Team members are expected to provide cross-coverage, communicate proactively, and maintain a polished, service-oriented presence in all advisor and internal interactions.

EXPERIENCE & QUALIFICATIONS

Required

• Ability to manage multiple responsibilities in a fast-paced environment
• Strong attention to detail and commitment to accuracy
• Reliable, with a client-first mindset and professional demeanor
• Clear written and verbal communication skills

Preferred

• Bachelor's degree or business-related field
• Ability to obtain industry licenses, including the Securities Industry Essentials (SIE) Exam and Series 65
• Prior experience in financial services, client servicing, or operations

COMPENSATION & BENEFITS

• Starting at $50,000, commensurate with experience.
• Minimum of 4 weeks of earned Paid Time Off
• Paid Holidays
• Health, Dental, Vision, and Life Insurance
• 401(k) with 4% employer match plus up to 4% discretionary contribution
• Potential for an annual bonus