Emergency Communications Officer

Join the Thin Gold LineEvery emergency begins with a voice on the other end of the line.As an Emergency Communications Officer with the Kootenai County Sheriff's Office, you are the critical link between the public and first responders. You will answer emergency and non-emergency calls, coordinate police, fire, and EMS resources, and provide life-saving instructions to callers during their most challenging moments.This is more than a job—it is a career dedicated to public service, teamwork, and making a difference in your community every day.Starting Pay & Benefits $29.23 - $38.45 per hour DOE (Includes $0.50 shift differential)Outstanding Benefits Include:Public Employees Retirement System of Idaho (PERSI)Five-year vesting11.96% employer contributionLifetime retirement benefitComprehensive medical, dental, and vision coverageFree employee and dependent access to a county medical clinic offering:Primary care appointmentsMedicationsLaboratory servicesAnd morePublic Service Loan Forgiveness (PSLF) eligibility for qualified employeesPaid training and professional developmentCareer advancement opportunitiesWhat You'll DoRemain calm and help others stay calm during emergency situationsAnswer emergency and non-emergency calls for serviceAssess incidents and determine appropriate response prioritiesDispatch law enforcement, fire, EMS, and other emergency resourcesProvide CPR and emergency medical instructions before responders arriveUtilize advanced computer-aided dispatch systems and multiple databasesMonitor responder status and officer safetyMaintain accurate records and documentation for legal and public information purposesProfessional Training ProvidedAPCO Public Safety Telecommunicator IIdaho POST Basic Dispatch AcademyILETS Level I & II CertificationAPCO Emergency Medical Dispatch (EMD)Amber Alert CertificationEmergency Alert System CertificationTDD CertificationCPR CertificationNational Incident Management System (NIMS)Incident Command System (ICS)Minimum QualificationsPossess a High School Diploma or GEDHave at least three months of work experiencePossess or be able to obtain a valid driver's licenseBe insurableDemonstrate keyboarding proficiency of 3,321 keystrokes per hourSuccessfully complete the Emergency Communications Officer Course within eighteen (18) months of hireSchedule RequirementsEmergency communications is a 24-hour operation. Shift work is required and is not optional. Applicants must be available to work days, nights, weekends, holidays, and other assigned shifts as needed.What We Look ForIntegrity and honestyProfessionalismStrong communication skillsSound judgment under pressureTeamwork and adaptabilityCommitment to public serviceTruthfulness throughout the application and background process is essential. Omissions, inaccuracies, or misrepresentations may result in disqualification.Our Community:Located in beautiful North Idaho, Kootenai County is home to more than 171,000 residents and offers an exceptional quality of life. Surrounded by mountains, forests, and more than twenty lakes, the area provides year-round recreational opportunities while maintaining a strong sense of community and public service.Hiring ProcessApplication ReviewSkills AssessmentOral Board InterviewPolygraph ExaminationPsychological EvaluationMedical Examination (when applicable)Pre-Employment Drug TestingSheriff's Office Background InvestigationContact UsKCSO Recruiting Team View email address on click.appcast.io Heglie Personnel Administrator View phone number on click.appcast.io View email address on click.appcast.io