HVAC Technician

Job Description

Job Description

Certified HVAC Service Technician

Responsive Asset Management (RAM)

Reports To: Maintenance Coach 

Direct Reports: None

Department: Property Operations — Maintenance

Type: Full-Time W2

Location: Mobile field position – Terre Haute to Kokomo, Indiana service area

Vehicle: Take-home company service vehicle provided

About Responsive Asset Management

Responsive Capital Ventures and Responsive Asset Management operate as one unified platform with a singular purpose: transforming the way people build and protect wealth through real estate. We don’t view this as two separate companies.

We operate as one business built on three core legs of the stool:

Investments (RCV)

Property Operations (RAM)

Business Enablement (IT, HR, Marketing, and Finance)

On the operations side, Responsive Asset Management is where the business plan comes to life — driving occupancy, managing expenses, executing capital improvements, and creating communities residents are proud to call home.

We don’t just manage properties.

We build stability…one door at a time.

Position Summary

The Certified HVAC Service Technician keeps residents comfortable and properties running reliably across multiple RAM communities throughout the Terre Haute to Kokomo, Indiana service area. HVAC is your specialty — but this role calls for a well-rounded service professional who can also tackle general maintenance and support the team wherever their skills are needed.

This is a mobile field position. You’ll take home a company service vehicle each evening, receive your work orders for the next day, and travel to assigned properties throughout the service area. The work is varied, the impact is visible, and the expectation is clear: quality repairs, completed right, delivered with professionalism.

Mission

At Responsive Capital Ventures and Responsive Asset Management, our mission is to create stability—one door at a time.

We are committed to becoming Indiana’s #1 provider of workforce housing by transforming properties, strengthening communities, and delivering enduring value for our residents, investors, and team.

Our Core Values — STABLE

STABLE is non-negotiable. Every person at RAM and RCV is hired against these values, evaluated against these values, and — when necessary — exited against these values. In a field technician role, STABLE shows up in every service call — how you treat a resident’s home, how you communicate a delay, and how you deliver a repair that actually lasts.

S

Show Up & Own It

Be dependable, take responsibility, and see the job through.

T

Take Action

Solve problems, communicate obstacles, and keep work moving.

A

Always Growing

Build your skills and stay open to better ways of working.

B

Be Real

Be honest, respectful, and clear with residents and teammates.

L

Lead with Humility

Accept feedback, ask for help, and support the team.

E

Excellence in Everything

Deliver safe, quality repairs and take pride in the details.

The 5 Core Functions of This Role

The Certified HVAC Service Technician owns five functional areas across the assigned service portfolio:

1 HVAC Service & Repair

Diagnoses, services, and repairs residential heating and cooling systems — including electrical controls, airflow issues, refrigerant circuits, and related components — verifying safe, reliable operation before closing every work order.

2 General Maintenance Support

Completes general service repairs within qualifications, including plumbing, minor electrical, appliances, drywall, and other apartment maintenance needs. Supports unit turns and helps prepare homes for new residents.

3 Work Order Documentation

Documents diagnostics, labor, materials, completed repairs, and follow-up needs accurately in the work order system. Receives assignments each evening and stays current on scheduling adjustments.

4 Resident & Team Communication

Communicates professionally with residents, supervisors, and property teams. Explains repair status, reports concerns promptly, and represents RAM with courtesy and professionalism on every visit.

5 Vehicle, Tools & Safety

Works safely, protects residents’ homes, and keeps the company vehicle, tools, and work areas clean and organized. Stays flexible when urgent repairs or changing property needs require daily adjustments.

Qualifications

Required

• EPA Section 608 Universal certification required.
• Hands-on residential HVAC service experience and the ability to diagnose and complete repairs independently.
• Valid driver’s license, a driving record that meets company vehicle requirements, and willingness to travel throughout the assigned service area.
• Comfort using a phone or tablet to receive assignments, update work orders, and communicate with the team.
• Dependability, strong time management, respectful communication, and a results-driven approach focused on quality repairs and timely completion.
• Ability to perform essential field duties, including using ladders, moving tools and equipment, and working in varying conditions, with reasonable accommodation as applicable.

Preferred

• Additional HVAC credentials or technical training.
• AppFolio experience or familiarity with property management work order systems.
• Experience in multifamily or residential property maintenance.

Core Competencies

HVAC Technical Skill

Diagnoses and resolves HVAC issues independently and completely — no repeat calls.

Dependability

Shows up on time, completes assigned work, and communicates proactively when anything changes.

Resident-First Mindset

Treats every apartment like it’s someone’s home — because it is.

Documentation Accuracy

Work orders are complete, honest, and submitted on time. Every time.

Adaptability

Handles schedule changes, urgent calls, and varied work types without losing focus or quality.

Safety & Professionalism

Works safely, keeps equipment clean, and represents RAM well in every community.

What Success Looks Like

In the first 90 days, the Certified HVAC Service Technician will have:

• Become fully acclimated with the service area, assigned properties, and RAM’s work order and communication systems.
• Demonstrated the ability to diagnose and complete HVAC repairs independently, with quality that doesn’t require callbacks.
• Built a reliable working relationship with property managers and the maintenance team across assigned communities.
• Shown consistent dependability — on time, well-documented, and professional in every resident interaction.

Compensation

We offer the following compensation package:

• Competitive hourly rate
• Company service vehicle
• 3 weeks PTO in Year 1, 4 weeks in Years 2-4, 5 weeks in Years 5+
• 10 paid holidays per year
• Employee rent discount at our properties
• Paid training and certification support