Customer Service Representative II

Customer Service Representative II supporting Cencora's third-party logistics operations. Handles customer inquiries, processes orders, resolves service issues, and coordinates with warehouse and sales teams to ensure smooth order fulfillment.

Responsibilities

• Process phone, fax, email, and verbal customer orders accurately and efficiently
• Address customer concerns including missed shipments, pricing adjustments, and backorders with prompt resolution
• Coordinate with warehouse associates and field sales to manage special orders and ensure smooth order processing
• Perform data entry for orders, pricing inquiries, and customer record research
• Serve as liaison between customers, field sales associates, and internal distribution center departments

Requirements

• High school diploma or GED
• 2+ years customer service, order management, or sales support experience
• Strong oral and written communication abilities
• Proficiency with Microsoft Word, Excel, and inventory management systems
• Knowledge of customer service principles and problem-solving techniques
• Familiarity with pharmaceutical distribution operations preferred

Compensation: $19/hr