macOS Engineer - SBG

Job Details: Level – Experienced; Job Location – Arlington, VA; Position Type – Full Time; Education Level – 4 Year Degree; Travel Percentage – Up to 50%; Job Shift – Day; Job Category – Information Technology. SB Technology Solutions, Inc. (SBG), a DSS, Inc. company, offers IT governance, systems engineering, enterprise modernization, artificial intelligence, and cybersecurity innovation to federal and commercial clients nationwide. The company is part of DSS, Inc., a leading health information software development and systems integration firm serving clinicians and administrative staff at VA medical facilities. Overview SBG Technology Solutions is seeking a talented and mission-oriented macOS Engineer to support the Cybersecurity and Infrastructure Security Agency (CISA) Enterprise Engineering and Operations Support Services (CEEOSS) contract. The Engineer will serve as the primary customer‑facing team member for macOS‑related issues, directly supporting federal employees who play critical roles in securing the nation’s infrastructure. This is an on‑site position located at a VA facility. Conditions of Employment Must be a U.S. citizen or permanent resident (authorized to work in the U.S. without current or future visa sponsorship). Must be able to pass a federal background check. What We Offer Directly support CISA’s critical mission to protect the nation’s cyber and physical infrastructure within DHS. Work alongside a team of skilled engineers, Tier 3/4 specialists, and federal stakeholders in a team‑first environment. Grow your federal IT career with access to professional development opportunities, certifications, and training support. Competitive medical, dental, and vision coverage for you and your family. Generous vacation, sick leave, and paid federal holidays. Plan for your future with employer‑matching retirement contributions. Work with industry‑leading enterprise macOS management tools and platforms in a sophisticated federal IT environment. Responsibilities Serve as the primary customer‑facing interface for macOS‑related incidents and service requests, providing exceptional support to federal employees supporting CISA’s national mission. Triage and resolve tickets escalated from the help desk involving macOS endpoints, JAMF, or mobility services. Assist with imaging, patching, application deployment, and account management for macOS devices across the enterprise environment. Collaborate with Tier 3/4 engineers to escalated complex issues and implement enterprise‑wide solutions. Write, bench‑test, and support Shell/Bash/Python scripting to automate and streamline endpoint management tasks. Provide training and guidance to end users on macOS features, policies, and security best practices in alignment with federal security standards. Other Duties Abide by all policies set forth in the SBG/DSS and Departmental Handbook, including timely timesheet and expense submissions. Security and Privacy Responsibilities Individuals working for DSS or any subsidiary will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. They are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in day‑to‑day performance. Employees in high‑risk categories may be required to undergo advanced training based on their role and level of access, and those with data modification rights may need further training. Qualifications Required Skills 3+ years of hands‑on experience supporting macOS systems in enterprise‑level environments. Strong troubleshooting skills for endpoint, application, and end‑user issues across a complex IT environment. Excellent customer service and communication skills, with the ability to build rapport and trust with federal end users. Demonstrated ability to work effectively in a team‑first, mission‑oriented culture. Eligibility to obtain a DHS security clearance. Preferred Familiarity with JAMF (preferred); experience with other MDM platforms such as AirWatch or Microsoft Intune is acceptable. Database management expertise; proficiency in Shell/Bash/Python scripting for automation and endpoint management. Prior federal IT support experience (experience supporting DHS or similar agencies is a significant advantage). Experience managing macOS devices within a FedRAMP‑compliant or NIST 800-53‑governed environment. Education Required: Bachelor of Science (B.S.) degree in Computer Science, Computer Engineering, Information Technology, or a closely related discipline. Preferred Advanced degree (Master’s) in a related technical field is a plus. Equivalent combination of education, training, and directly applicable professional experience may be considered in lieu of a degree. Certification(s)/Licenses Apple Certified Support Professional (ACSP) – Required Apple Certified IT Professional (ACITP) – Required Apple Device Support – Required CompTIA Security+ – Required JAMF Certified Associate or Administrator – Preferred DHS/Federal Security Clearance Eligibility – Required Years of Experience in a Similar Role Required 3+ years of professional, hands‑on experience supporting macOS systems in enterprise‑level IT environments. Demonstrated experience with MDM platforms (JAMF strongly preferred), endpoint management, and macOS deployment workflows. Documented experience with scripting (Shell/Bash/Python) in a professional IT support context. Preferred Prior experience supporting federal government IT environments, particularly within DHS, VA, or similarly complex federal agencies. Familiarity with FedRAMP, NIST 800-53, or other federally mandated cybersecurity frameworks. Experience working within a Tier 2/3 support structure in a large enterprise or government setting. Physical Demands Standing – 10% per day Sitting – 60% per day Walking – 5% per day Stooping – 0% per day Lifting If traveling, the ability to lift up to 50 lbs. unassisted (luggage, laptop, etc.) Up to 15 lbs. unassisted, several times a day (laptop, office equipment, office supplies, etc.) Computer Work – 100% per day Telephone Work – 60% per day Reading – 100% per day Other – Travel unassisted less up to 10% per year, via aircraft or privately owned vehicle Equal Opportunity Employer Statement DSS, Inc. is an Equal Opportunity Employer. If you need an accommodation seeking employment with DSS, Inc., please email View email address on click.appcast.io or call View phone number on click.appcast.io. Accommodations are made on a case‑by‑case basis. #J-18808-Ljbffr DOCUMENT STORAGE SYSTEMS INC