Technical Support Specialist

Computer Technician - Entry LevelDescriprion Job Title: Computer Technician - Entry level Wage/Hour Status: Nonexempt Reports to: Director, Technology Pay Grade: CP -6, 230 Days Dept./School: District Technology Date Revised: November 2022Primary Purpose: Provide entry level technology support to district staff (230 Days)Qualifications: Education/Certification: High school diploma Special Knowledge/Skills: Knowledge of Windows and iDS systems. Knowledge of various client imaging technologies for Windows-based computers. Knowledge of network printer configuration and support. Knowledge of computer software packages (i.e., Microsoft Office, Adobe Acrobat, etc.). Knowledge of communications and connections between computers, peripherals, and networks. Skilled in the use of common hand tools such as, pliers, screwdrivers, etc. Ability to maintain professional demeanor. Ability to work independently and establish priorities, meet deadlines, and handle pressure. Ability to read and interpret complex materials. Ability to replace computer and peripheral components. Ability to effectively communicate with and assist users. Ability to relate well with students, employees, and the public. Ability to recognize and report hazards and apply safe work methods. Possess physical and mental stamina commensurate with the responsibilities of the position. Experience Previous work experience in technology support roleMajor Responsibilities and Duties: Assists with providing technical support to users related to client hardware and software. Assists with installing District-standard hardware, software, peripheral, and non computer equipment upgrades. Assists with interfacing peripheral devices with computers. Assists with maintaining competency in current operating systems, desktop computer hardware, and peripherals used in the District. Assists with troubleshooting and repairing or replacing client hardware including, but not limited to: desktop/laptop Windows computers, and iPads. Assists with maintaining accurate reporting of work performed using enterprise level ticket tracking system. Assists with maintaining inventory control of parts required in repairs or replacement. Assists with performing field support at any District school or facility. Assists with identifying computer software, hardware, and communication problems. Assists with configuring hardware and software to match environment. Conforms to safety standards, as prescribed. Performs other tasks related to the position, as assigned.Mental Demands/Physical Demands/Environmental Factors: Tools/Equipment Used: Standard office equipment, including multi-line phone system, copier, computer, and peripherals Posture: Prolonged sitting; occasional bending/stooping. pushing/pulling, and twisting Motion: Frequent repetitive hand motions; frequent keyboarding and use of a mouse; occasional reaching Lifting: Occasional light lifting and carrying (less than 15 pounds) Environment: Work is performed in an office setting; may require occasional irregular and/or prolonged hours Mental Demands: Maintain emotional control under stress; work with frequent interruptions; work on multiple projects in a fast-paced, high-energy environment