Resort Facilities Technician- HRE

Job Description

Job Description

Salary: $24.00 per hour

We are looking fo adedicated, team-oriented candidate to join our Facilities Technician team at the Hiawatha Resort East location in Crossville, TN!

Work Type: Full-time. Hourly.

Work Schedule: 40 hours a week. 8AM-4PM.

This position requires weekend availability.

Must be available for an on-call schedule.

Robust benefits packages available.

Position Summary:

Supports facilities technician team with knowledge of all aspects of facilities maintenance. Enhancement of property work environment. Responds and attends to guest repair requests. Communicates with guests/customers to resolve maintenance issues. Performs preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspects tools, equipment, or machines. Carries equipment (e.g., tools, radio). Identifies, locates, and operates all shut-off valves for equipment and all utility shut-offs for buildings. Maintains maintenance inventory and requisitions parts and supplies as needed. Communicates each days activities and problems that occur to the other shifts using approved communication programs and standards. Displays basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Performs all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean-up of the painting or repair area. Tests, troubleshoots, and performs basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guest room items. Programs TV's and performs general housekeeping and technician-related inventory duties. Uses the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Displays basic computer skills including inputting air handler schedules and making temperature changes.

Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcomes and acknowledges all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speaks with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develops and maintains positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Complies with quality assurance and standards. Performs other reasonable job duties as requested by Supervisors.

Key Duties/Accountabilities

• Addresses guests' service needs in a professional, positive, and timely manner.
• Welcomes and acknowledges every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Actively listens and responds positively to guest questions, concerns, and requests.
• Responds to all guest complaints promptly and, if cannot remedy the situation, let the proper people know so they can follow up and try to satisfy the guest. Cleans all technician areas as directed by Management.
• Looks for ways to conserve energy and report any ideas to Management.
• Maintains maintenance inventory and requisition parts and supplies as needed.
• Assures each days activities and problems that occur are communicated to the other shifts using approved communication programs and standards.
• Reads, logs, tracks, and interprets readings from meters, gauges and other measuring devices in accordance with inspection and rounds procedures.
• Assists in the compilation of data for preventive maintenance inspection records.
• Displays basic proficiency in the following categories: air conditioning and refrigeration, electrical, mechanical,
• Plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building.
• Performs all surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean-up of the painting or repair area.
• Tests, troubleshoots, and performs basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and program TV's.
• Performs repairs on interior and exterior landscaping as well as external landscaping sprinklers.
• Performs general housekeeping and technician-related inventory duties.

Safety and Accident Prevention

• Follows company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
• Completes appropriate safety training and certifications to perform work tasks.
• Follows policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Follows Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
• Uses proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Identifies and corrects unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Maintains proficiency of fire sprinkler and emergency power system and be familiar with the duties and responsibilities of the Fire and Emergency Rescue Teams.

Expected Conduct

• Utilizes professional language at all times
• Consistently models professional behavior
• Remains calm during stressful and hectic periods
• Self manages time and appropriate commitment to meeting goals
• Plans accordingly for job duties to be fulfilled when absent or taking leave
• Always presents a positive attitude with respect to the Company and co-workers
• Always represents the Company, especially when in the presence of team, vendors, and guests
• Stays compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department.
• Reinforces these practices with team members, especially in relation to harassment, discrimination, and hostile work environment

Qualities & Characteristics

• Advanced maintenance facilities and technical knowledge
• Strong customer service orientation and skills
• Highly organized
• Excellent time management and multi-tasking skills
• Exceptional teamwork
• Ability to work flexible hours including weekends and evenings as required
• Clear, concise communications skills (verbal and written)

Physical Demands

• Visually inspects tools, equipment, or machines (e.g., to identify defects).
• Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 50 pounds without assistance.
• Grasps, turns, manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enters and locates work-related information using computers and/or point of sale systems.
• Moves over sloping, uneven, or slippery surfaces.
• Reads and visually verifies information in a variety of formats (e.g., small print).
• Stands, sits, or walks for an extended period or for an entire work shift

Preferred Qualifications

** Kindly be advised that all educational credentials listed on your resume will be subject to verification and validation. **

• High school diploma or G.E.D.; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Technical Trade or Vocational School Degree

Company Culture

• Celebrate Success
• Strive for Excellence
• Seek to Understand
• Adapt Quickly
• Tell the Truth
• Change Champions
• Human Centric