Call Center Receptionist

Full Time Call Center Receptionist at Atlantic Coast Gastroenterology

We are excited to announce that we are looking for a Full Time, Call Center Receptionist at Atlantic Coast Gastroenterology in Brick, NJ with some travel to Jackson, NJ and Neptune, NJ.

About the Role:

The Call Center Receptionist in the Health Care and Social Assistance industry serves as the vital first point of contact for patients, clients, and healthcare professionals. This role is essential in managing high volumes of inbound and outbound calls with professionalism, empathy, and efficiency to ensure seamless communication within the healthcare environment. The receptionist will coordinate appointment scheduling, provide accurate information regarding services, and assist in directing calls to appropriate departments or personnel. By maintaining meticulous records and managing patient inquiries, the receptionist supports the overall patient experience and operational flow of the healthcare facility. Ultimately, this position contributes significantly to patient satisfaction and the smooth functioning of healthcare services through effective communication and organizational skills.

Responsibilities:

• Answer and manage a high volume of incoming calls promptly and courteously, providing accurate information and assistance to patients and healthcare providers.
• Schedule, confirm, and reschedule patient appointments using electronic health record (EHR) systems or scheduling software.
• Maintain detailed and confidential patient records, ensuring compliance with healthcare privacy regulations such as HIPAA.
• Direct calls and inquiries to the appropriate departments or personnel, facilitating efficient communication within the healthcare facility.
• Assist with administrative tasks such as data entry, filing, and managing correspondence to support the healthcare team.

Skills:

The required communication skills are utilized daily to interact effectively with patients, families, and healthcare staff, ensuring clear and compassionate exchanges. Organizational skills are critical for managing appointment schedules, patient records, and call routing to maintain smooth operations. Proficiency with computer systems and software enables the receptionist to accurately enter data, retrieve information, and update records in real time. Confidentiality and professionalism are paramount when handling sensitive patient information, ensuring compliance with privacy laws and fostering trust. Preferred skills such as familiarity with healthcare terminology and bilingual communication enhance the receptionist's ability to serve a broader patient base and navigate the complexities of the healthcare environment efficiently.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or call center role, preferably within a healthcare setting.
• Basic proficiency with computer systems and telephone equipment.
• Strong communication skills, both verbal and written.
• Ability to handle sensitive information with confidentiality and professionalism.

Preferred Qualifications:

• Experience with electronic health record (EHR) systems or healthcare scheduling software.
• Familiarity with healthcare terminology and procedures.
• Additional training or certification in medical office administration or customer service.
• Bilingual abilities to assist a diverse patient population.
• Demonstrated ability to manage multiple tasks efficiently in a fast-paced environment.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.

Monday-Friday 8:30am-5:00pm