Restaurant General Manager - Silver Reef

Job Description

Job Description

Restaurant General Manager (Silver Reef Brewing Craft & Kitchen)

Category: Food and Beverage
Status: Exempt

Job Description

We are seeking a dynamic and experienced Restaurant General Manager to lead the daily operations at Silver Reef Brewing Craft & Kitchen. This individual will ensure seamless coordination between front-of-house and back-of-house teams, deliver exceptional guest experiences, and uphold high standards of service and quality. The ideal candidate is a hands-on, collaborative leader with a passion for craft beer and culinary excellence, capable of driving team performance and operational success in a fast-paced, high-energy environment.

Benefits

• Medical
• Dental
• Basic Life Insurance (included with the dental plan)
• Vision
• Short-term Disability
• Combo plan covering accidents, hospitalizations, and critical illnesses
• Paid time off
• Bonus pay
• Eligibility to participate in a 401(k)-retirement plan (after 6 months of successful employment)

Location

In-person in St. George, UT. Reliably commute or plan to relocate before starting work (required).

Responsibilities

• Oversee the day-to-day operations of the restaurant, ensuring that all service and kitchen areas are running efficiently and smoothly.
• Manage, mentor, and inspire front-of-house and back-of-house team members.
• Conduct regular training, coaching, and performance evaluations for all team members.
• Ensure that all guests receive exceptional service by maintaining high standards of hospitality.
• Address any guest concerns or complaints promptly and professionally to ensure satisfaction and guest retention.
• Monitor financial performance including budgeting, forecasting, and cost control.
• Analyze sales and labor data to optimize operational efficiency and profitability.
• Oversee inventory management, including ordering supplies, tracking stock levels, and managing waste to maintain profitability and minimize costs.
• Ensure adherence to all local health and safety regulations, food safety standards, and cleanliness procedures.
• Work closely with brewery team members to coordinate new releases, seasonal menus, and pairings that align with our brand and guest preferences.
• Lead the planning and execution of special events, tastings, and promotions.
• Collaborate with the marketing team to drive brand awareness and customer engagement.
• Foster relationships with local vendors, partners, and the community.
• Ensure the brewery and craft kitchen remain a key destination for both local and visiting guests.

Skills / Experience

• Must be at least 21 years of age or older.
• At least 5 years of experience in restaurant management role, preferably within a brewery, craft kitchen, or similar environment.
• Recent leadership experience is required.
• Must have a strong understanding and appreciation of craft beer and brewing processes.
• Ability to educate team members and customers on beer styles, pairings, and brewing methods.
• Proven track record of managing restaurant operations, financials, and team member performance.
• Proven ability to lead, inspire, and develop a diverse team.
• Passion for delivering exceptional customer service and ensuring guests have a memorable experience.
• Strong understanding of budgeting, profit and loss management, and cost control practices.
• Familiarity with POS systems, scheduling software, and inventory management tools.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong decision-making, conflict resolution, and problem-solving skills.
• Must have the flexibility to work evenings, weekends, and holidays as necessary.
• Must be able to obtain and maintain a valid Utah Food Handlers Permit.
• Must be able to obtain and maintain a valid Utah DABS Card.
• The ability to submit to a background check and drug test is required.

Physical Requirements

• Must be able to stand and walk swiftly for extended periods of time.
• Must be able to kneel and bend to obtain items near or on the floor.
• Ability to work outdoors less than 25% of the time.
• Hearing, vision, speech, and literacy skills are critical to this position.
• Ability to work in environments that are smoky, noisy, hot, cold, or humid.
• Must have the ability to carry service trays overhead and lift up to 50 lbs. with or without assistance.

This job description is not an exhaustive list of all the functions required for this position. Duties and/or responsibilities may be subject to revision to meet business needs.

Core Values

• Service - Personalized, warm, and consistently exceptional customer service.
• Value - Committed to deliver quality products for great prices.
• Growth - Promote personal development and growth for all team members.
• Family - Create a family-like environment by staying close to our guests and our team members.
• Passion - Work with passion and enthusiasm every day.