Registration Referral Specialist

Job Description

Job Description

Registration Referral Specialist

Location: Tampa, Florida
Organization: Tampa Family Health Centers
Department: Medical Support
Position Type: Full-Time, Non-Exempt

About Tampa Family Health Centers

At Tampa Family Health Centers, healthcare is more than a service—it is our mission. As a Federally Qualified Health Center (FQHC), we provide high-quality, compassionate, and accessible healthcare to a culturally diverse community throughout Hillsborough County.

Joining TFHC means becoming part of a mission-driven organization where every team member plays an important role in delivering exceptional patient care and improving the healthcare experience for the communities we serve.

Position Summary

The Registration Referral Specialist is responsible for delivering exceptional patient-access services by combining front-office registration responsibilities with comprehensive referral coordination.

This position ensures accurate patient registration, insurance verification, appointment scheduling, referral processing, authorization management, and timely follow-up. The Registration Referral Specialist collaborates with providers, specialists, patients, and internal care teams to support seamless, efficient, and patient-centered care.

Essential Responsibilities

• Welcome, register, check in, and check out patients while providing exceptional customer service.

• Verify patient demographic information, insurance eligibility, and required documentation.

• Collect copayments and clearly explain applicable financial policies.

• Schedule, reschedule, confirm, and coordinate patient appointments.

• Answer incoming telephone calls and respond to patient questions and concerns promptly and professionally.

• Process routine, urgent, and ASAP referrals within established timelines.

• Obtain required referral authorizations and coordinate appointments with specialty providers.

• Monitor referral work queues and maintain accurate, timely referral documentation.

• Communicate referral statuses and requirements to patients, providers, and specialists.

• Collaborate with clinical and administrative staff to resolve referral, authorization, insurance, and scheduling barriers.

• Maintain accurate patient and referral documentation within the Electronic Health Record (EHR).

• Maintain current knowledge of managed care guidelines, payer requirements, and referral procedures.

• Educate patients regarding referrals, specialty appointments, authorizations, and insurance requirements.

• Follow up with patients and specialty providers to support continuity of care and referral completion.

• Support quality-improvement initiatives and maintain compliance with HIPAA and organizational confidentiality requirements.

• Provide cross-coverage for front-office registration and referral-coordination functions as needed.

• Perform other duties as assigned.

Education and Experience

• High school diploma or GED required.

• Associate degree in a related field preferred.

• Minimum of two years of experience in medical registration, front-office operations, patient access, referral coordination, or a related healthcare setting.

• Experience with insurance eligibility verification, referral processing, prior authorizations, and appointment scheduling preferred.

• Experience working with Electronic Health Record systems and Microsoft Office applications preferred.

Required Knowledge, Skills, and Abilities

• Knowledge of patient registration, referral coordination, and insurance-verification processes.

• General knowledge of managed care plans, payer guidelines, and authorization requirements.

• Proficiency with Electronic Health Record systems.

• Proficiency with Microsoft Office applications.

• Working knowledge of medical terminology.

• Strong customer-service and patient-engagement skills.

• Strong written and verbal communication skills.

• Excellent organizational, prioritization, and time-management abilities.

• Ability to manage multiple responsibilities in a fast-paced healthcare environment.

• Ability to identify and resolve patient-registration, referral, insurance, and scheduling concerns.

• Ability to communicate professionally and effectively with patients, providers, specialists, insurance representatives, and internal team members.

• Ability to maintain accurate documentation and protect confidential patient information.

• Ability to work independently while collaborating effectively with clinical and administrative teams.

• Flexibility to provide coverage across front-office and referral functions as operational needs require.

Benefits and Rewards

Tampa Family Health Centers offers a comprehensive benefits package designed to support your personal well-being and professional growth:

• Medical, dental, and vision insurance.

• Life and disability insurance options.

• Generous paid time off and paid company holidays.

• 401(k) program with employer contribution eligibility.

• Professional development opportunities.

• A collaborative, mission-driven work environment.

Join Our Team

If you are organized, service-focused, and passionate about helping patients successfully navigate the registration and referral process, we invite you to apply and join Tampa Family Health Centers in making a meaningful impact throughout the Tampa Bay community.

Please note that the employee’s initial training schedule may differ from the position’s regular schedule. All new hires, including part-time employees, must be available for up to 40 hours of in-person, on-site training during their first week. Additional mandatory training may continue for approximately two to three weeks, depending on the position and its training requirements. Training may take place at a TFHC location other than the employee’s assigned work location.

Tampa Family Health Centers is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees without regard to any characteristic protected by applicable federal, state, or local law.