GSOC Operator

* Serve as a GSOC Operator for designated shifts, providing real-time monitoring and response* Provide administrative and program support* Collaborate on developing and implementing policies and procedures for the GSOC* Design and deliver comprehensive training programs for GSOC personnel* Ensure accurate timekeeping records for all GSOC personnel and create audit reports to identify discrepancies* Conduct timecard closeouts, including reviews for early, late, or empty timecards* Utilize timekeeping data to inform recruitment and retention strategies* Manage call-ahead processes for fill and flow fulfillment to ensure proper staffing* Provide remote supervision, including guard check-ins and activity monitoring* Independently develop and manage complex projects, or take on those assigned by senior management* Exercise judgment and offer insight for operational and strategic decisions* Provide detailed reports and relevant Key Performance Indicator (KPI) metrics to leadership and assist with the creation and delivery of Quarterly Business Reports (QBRs)* Conduct physical mobile patrols on a regular basis and perform other related duties or special projects as required* Must be eligible for employment within the United States* Must pass a background check* On-site duty requirement* Must be able to work weekends, holidays, and adjust schedule as needed to meet operational demands* Must have an associate's degree or equivalent* 2–5 years of experience in GSOC operations, intel, security systems, or law enforcement/military roles* Must be able to pass an extensive background check and drug screening (Surefox will consider for employment qualified applicants with criminal histories in a manner consistent with all requirements of State and local laws, regulations or codes)* Must display a high degree of proficiency with G-Suite & Microsoft Office* Strong familiarity with access control and CCTV platforms* Experience interfacing with clients & providing long-term solutions in support of physical security operations* Excellent written & interpersonal communication skills that can be applied across the organization, including the executive team* Ability to effectively communicate with people at all levels and from various backgrounds* Must have good judgment skills with the ability to make timely and sound decisions* Ability to react to last-minute changes and resolve unexpected issues promptly* Ability to remain onsite or respond after-hours to emergencies as needed* Ability to work independently and as a team member* Must have a reliable means of transportation* Military, veteran, or first responder background is a plus* Relevant certifications (e.g., Genetec, security management)* Background in threat intelligence or emergency/crisis response* Experience in working with director-level employees and higher* 4-Year bachelor’s degree or Project Management Professional (PMP) Certification* Experience with timekeeping, billing & invoicing software, and CRM platforms is preferred* Assist with scheduling, timekeeping, guard check-ins, and remote oversight* Generate reports related to coverage, KPIs, and staffing metrics* Support administrative duties for shift logs, training, compliance audits, and documentation* Contribute to continuous improvement efforts, including lessons learned and crisis after-action reports* Eligible for holiday bonus pay if covered shifts are scheduled and actually worked on Surefox recognized holidays* Competitive benefits package offered* 401(k) plan with competitive employer match (full time and part time hires)* Benefits: Eligible full-time employees have the option to enroll in health coverage and accrue paid time off.* Holiday pay offered for qualifying covered shifts #J-18808-Ljbffr Surefox Consulting, LLC