Security Manager

Security Manager

The Chrysler Museum of Art in Norfolk, Virginia offers an extraordinary journey through creativity and history, with more than 30,000 works showcased across 50 galleries. Visitors encounter everything from ancient artifacts to bold contemporary pieces, reflecting the breadth of human expression. A centerpiece of the Museum is its renowned Glass Studio—the only one of its kind in the Mid‑Atlantic—where guests can witness live glassblowing demonstrations or take part in immersive classes. With free admission, the Museum is dedicated to accessibility and to fostering an open, inspiring environment for all who seek to engage with art.

Department: Security

FLSA Status: Exempt

Supervisor duties: Yes

Position Type: Full-Time (FT)

Reports to: Deputy Director for Visitor Experience

Benefits Eligibility: Yes, Medical, Dental, Vision, 403 B, STD/LTD, PTO, etc

Revision Date: January 2026

Primary Purpose: The Security Manager provides strong leadership of the Security department and oversees a comprehensive effort to ensure the safety and security of visitors, staff, and collections.

Key Performance Indicators (KPI): Aligned with the Museum's values of Respect, Openness, Growth, and Dynamism, the Security Manager demonstrates:

Openness: Oversee surveillance systems, guide staff in recognizing abnormal conditions, and lead appropriate responses. Remain open minded and collaborate with colleagues to find solutions to problems

Respect: Model professionalism, serve as an escalation point for sensitive situations, and uphold confidentiality. Demonstrate and coach security team in respectful policy enforcement, emergency management, and deescalation techniques.

Growth: Mentor and develop Security Officers, create training materials, build relationships with museum colleagues within the Museum and at other institutions, and continuously improve security knowledge.

Dynamism: Coordinate event security, lead inspections, and manage team responses with energy and adaptability.

Engagement Quality: Ensure staff deliver informative, engaging visitor interactions; provide coaching and feedback.

Visitor Service Excellence: Deliver exceptional customer service personally and across the team, addressing performance gaps.

Essential Functions: Assess risks and implement appropriate measures to protect the collection, facility, visitors, and employees while maintaining the museum's commitment to customer service. Oversee the day-to-day operations of the 24-hour Security department, including staffing, scheduling, and performance management. Design and update policies and procedures to improve operations. Serve as Project Manager and Primary Operator on the Museum security system. Maintain ID and key control. Prepare, implement, and maintain the Facility Security and Emergency Preparedness plan, in cooperation with others in Museum leadership. Develop and implement a staff training program (for Security and other staff) on relevant security issues and emergency procedures. Play a direct and leading role in the Museum's response to emergencies. Act as primary advisor to the Museum leadership team on security issues. Promote customer service standards and assist visitors courteously.

Required Knowledge, Skills, and Abilities: Education: High School diploma or equivalent is required, BA/BS in Criminal Justice or related is preferred. Experience: Must have a minimum of seven (7) years of security experience, including at least three (3) years at a supervisory level. Knowledge: Strong understanding of Museum policies, security, emergency response, and leadership. Dependability: Reliable, detail-oriented, and strong work ethic. Communication: Strong written and verbal skills in English and the ability to formulate and articulate security strategies and solutions to all levels of management in a context that aligns with the culture of the organization. Multitasking: Ability to manage multiple responsibilities accurately. Interpersonal Skills: Professional, engaging demeanor with interest in visitor interaction. Policy Enforcement: Ability to enforce policies politely and professionally. Technical Skills: Basic computer proficiency; email, Museum software, security systems, wireless technology. Flexibility: Variable schedule including evenings, nights, weekends, and holidays. Teamwork: Ability to work independently and collaboratively.

Preferred Knowledge, Skills, and Abilities: Prior security leadership experience required, experience in a cultural institution preferred. Motivated leader and team player who thrives in fast-paced environments. Creative, adaptable, and flexible in managing complex security operations. Passion for the Museum's mission, with the ability to inspire and guide staff while engaging visitors.

Working Conditions: Supervisory responsibility will require being on call and remaining on site during emergencies/events. Essential role; extended hours possible during emergencies or inclement weather. Must adhere to uniform and appearance standards. Work across Museum spaces and grounds using radios/communication devices. Requires strong communication skills and visual acuity to monitor crowds. Patrols indoors/outdoors in all seasons; exposure to noise up to 90 decibels. Flexible scheduling required to meet operational needs.

Physical Requirements: Must be able to see, hear, and communicate effectively. Stand/walk for prolonged periods (up to 12-hour shifts). May be required to run in response to incidents in the building or on the grounds. Stamina to climb stairs, bend, stretch, and lift up to 50 lbs unassisted. Work indoors and outdoors in varying conditions. Endurance to remain on duty longer when supervising during emergencies/events. Reasonable accommodations may be made for individuals with disabilities.