Systems Technician

Systems Technician (End User Compute) Location: Chandler, AZ (Onsite) Salary - $24-27/hour Position Summary As a Systems Technician on the End User Compute team, you will participate in engineering efforts to provide secure and highly available end-user services and devices. Your role is a blend of high-impact project participation and hands‑on systems support. Whether you are troubleshooting complex issues, deploying technology, or helping teammates, your goal is to ensure a seamless and secure experience for every user. You don’t just maintain the status quo—you anticipate growth and build the solutions to meet it. Essential Duties and Responsibilities In-Person and Remote Support – Be onsite support for local teammates, projects, and tasks, while also supporting remote users & devices globally. Device Lifecycle Management: Evaluate, define, and enforce global standards for end-user hardware and software, ensuring a high-performance and ergonomic fleet. Deployment Architecture: Leverage and maintain automated deployment frameworks (e.g., Autopilot, Intune, Entra) to ensure seamless device provisioning and a "zero-touch" user experience. Modern Workspace Innovation: Support, maintain, and optimize next-generation A/V and video conferencing solutions (e.g., Microsoft Teams Rooms, Cisco, Zoom Rooms) to support a hybrid workforce. Infrastructure Oversight: Proactively monitor and maintain the health of the EUC infrastructure environment, identifying potential bottlenecks before they impact productivity. Asset Governance: Participate in and maintain inventory management strategies, ensuring lifecycle data is accurate, and hardware refreshes are executed on schedule. Security & Compliance: Ensure all EUC activities align with InfoSec policies and organizational frameworks, maintaining strict adherence to Change Management and Incident Management protocols. Continuous Improvement: Proactively recommend hardware or software enhancements to address recurring issues and drive operational efficiency. Knowledge Management: Reference and maintain comprehensive technical documentation for new and existing solutions; Required Skills and Abilities Experience: 2-3 years supporting end‑user devices and users in a large‑scale (e.g., 5,000+ users) enterprise environment. 2-3 years of experience with Microsoft Windows OS and Mac OS Experience with Microsoft Intune and working in a global (multi‑country) environment. Technical Expertise: Modern Device Management: Understanding of Intune or other MDMs (SCCM, JAMF, etc.) Deployment Experience: Understanding of Windows Autopilot, Apple Business Manager, and Zero‑Touch Provisioning. OS Lifecycle & Support: Understanding of Windows 10/11 and macOS architecture, including registry editing, profile management, and update ring Experience implementing video conferencing and AV solutions Access Management: Experience with Azure Active Directory (Entra ID), including Conditional Access policies, Group Policy Objects (GPOs), and RBAC. Endpoint Security: Experience managing antivirus/EDR solutions (e.g., Microsoft Defender for Endpoint), BitLocker encryption, and vulnerability remediation. Compliance: Ability to translate InfoSec requirements into technical configurations (e.g., CIS Benchmarks or NIST standards). Experience in ServiceNow or ITSM ITIL based ticketing system. Soft Skills: Exceptional interpersonal, verbal, and written communication skills. Proven analytical and problem‑solving skills. Ability to effectively prioritize and execute tasks in a high‑pressure environment. Ability to build strong, trusting relationships with technical and non‑technical staff. A self‑starter, highly motivated, and naturally curious, with a customer‑centric mindset. Education & Certification Preferences Education: Bachelor’s degree in Computer Science, Information Systems, Business, or a related field of study is required. Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) ITIL Foundation v4 (for process and framework alignment) #J-18808-Ljbffr