Member Services Representative - Credit Union - Cloquet, MN

Member Service Representative (MSR/Teller) - Cloquet, MN

If you've been thinking... "There might be something better out there..." you may be right! Due to several recent employee promotions, Northwoods Credit Union in Cloquet, MN is excited to offer multiple openings for Member Service Representative positions. If you're ready to get your foot in the door and begin building a rewarding career with great hours, competitive pay, and strong opportunities for growth, we'd love to hear from you.

This full-time, entry-level position offers a starting wage of $17.00 per hour or more depending on experience, plus eligibility to earn incentive pay. NCU also offers a performance-based career path with advancement opportunities as you grow your skills and expertise. Candidates with prior credit union or MSR/Teller experience may be considered for placement at the MSR II or III level and may be offered a higher starting wage, based on experience.

MSR Career Path & Hourly Pay Ranges:

• MSR I : $16.33 - $22.69 (midpoint: $18.15)
• MSR II: $17.20 - $23.89 (midpoint: $19.11)
• MSR III : $18.06 - $25.09 (midpoint: $20.07)

* Minimum starting rate: $17.00/hour


Qualifications for a Member Service Representative

• High school diploma or equivalent is required
• Valid driver's license is required
• Prior experience in customer service or cash handling is a plus, but not required

A Day in the Life of an MSR

In this role, you'll do more than provide great service. You'll build trusted relationships, create meaningful impact, and be part of a supportive, collaborative team that truly has each other's backs. As a Member Service Representative, you're the friendly first point of contact, delivering exceptional service with every interaction. You process routine financial transactions with accuracy and efficiency, while taking the time to truly understand each member's unique financial needs and recommending solutions that support their goals.

You'll play a vital role in strengthening our members' financial wellbeing as well as the community by creating positive experiences and building connections that support NCU's vision of building life-long relationships, one member at a time.

Standard hours are Monday through Friday, 8:30 AM - 5:00 PM, with rotating Saturday shifts (approximately once per month) from 9:00 AM to noon. 8-hour weekday shifts may vary between 7:00 AM and 5:30 PM depending on location.

Employee Benefits

NCU offers a competitive benefits package to support your health and well-being. Current benefit options include:

• PTO - Full time employees accrue up to 18 days of PTO annually with increased accrual rates based on tenure.
• Paid Holidays - Enjoy up to 12 paid holidays each year
• Clothing allowance - $100 annually for NCU logo wear following 90 days of employment
• Medical coverage - Two plan options available including a high-deductible plan with 100% employer paid premiums for employees and dependents
• Dental insurance - Employer pays 100% for employees, 50% for dependents
• Health Savings Account (HSA) - Contribute pre-tax dollars, with employer contributions each pay period
• Flexible Spending Accounts (FSA) - Healthcare, limited-purpose (dental/vision), and dependent care options available
• Life and AD&D insurance - 100% employer paid
• Short-term and long-term disability insurance - 100% employer paid
• 401(k) - Plan eligibility beginning 1st of the month following hire, with employer match up to 6% after one year of service, full vesting after 3 years of service, profit-sharing potential, plus rollover options available
• Supplemental insurance - Employee paid options available
• There's more - Potential annual bonus, discounted employee loan rates, donation match, additional employee perks and more!

The benefits described above are intended to provide a general overview of the current available offerings. Details regarding eligibility, coverage, qualifications, and terms will be provided upon hire or upon request if an employment offer is made. The Company reserves the right to modify or discontinue benefits at any time, in accordance with applicable laws.

About Northwoods Credit Union (NCU)

Founded in 1936 in a small trailer on paper mill property, Northwoods Credit Union began with five paper mill employees who had a vision of offering fairly priced financial products and excellent service to their hardworking coworkers. Over the years we've changed names, added locations, and expanded our services to several neighboring counties, but our commitment to our members remains the same.

Our vision of building life-long relationships, one member at a time begins with choosing the right employees to fulfill our mission. We seek to hire and retain qualified individuals who share our core values of servant mentality, progressive thinking, integrity, compassion, and empathy. We offer competitive compensation, generous benefits, and a positive work culture to support this mission.

Ready to Join Our Credit Union Team?

At the heart of our work is the credit union philosophy of "people helping people," and we're looking for individuals who share that passion. Driven, positive professionals who are eager to grow and take pride in making a difference every day.


If you've been waiting for the right opportunity to try something new or see if the grass really is greener, then don't let this chance pass you by! Bring your skills to a purpose-driven organization that values your contributions, supports your development, and celebrates your success. Apply today!


To get started, simply complete our quick, mobile friendly application. We look forward to connecting with you!

Location: 55720

Northwoods Credit Union is an equal opportunity employer

All job offers contingent upon the successful completion of the preemployment screening process.