Command Center Specialist; Philadelphia

Command Center Specialist; Philadelphia

The Command Center Specialist supports the Operational Management of the Organization by coordinating security operations, staffing continuity, and communication across multiple client locations. This role functions as the centralized operational coordination point responsible for analyzing operational issues, determining appropriate response strategies, and implementing corrective actions to ensure continuity of service delivery. Working with a high level of autonomy, the Command Center Specialist evaluates staffing disruptions, operational incidents, and communication needs across the organization and exercises independent judgment to resolve issues affecting contractual obligations, workforce deployment, and client service standards. The position requires the ability to assess operational priorities, make real-time decisions that impact service delivery, and cooperate resources across departments to maintain operational stability.

Operational Coordination & Oversight

• Serve as the centralized operational coordination point for company security operations during assigned shifts.
• Monitor active site operations and assess operational risks or disruptions that may impact client services.
• Evaluate incoming reports, incidents, and operational issues to determine appropriate response and escalation pathways.
• Exercise independent judgment to coordinate operational responses and ensure continuity of service delivery.
• Escalate significant operational issues to leadership when business risk, contractual obligations, or safety concerns are identified.

Workforce Coordination & Resource Allocation

• Analyze staffing coverage across assigned locations and determine appropriate actions to address coverage gaps.
• Coordinate workforce resources to maintain contractual staffing levels and operational continuity.
• Communicate with supervisors, account managers, and leadership to align staffing decisions with operational priorities.
• Identify staffing trends, attendance patterns, or operational challenges and provide feedback to management to support workforce planning and operational improvements.

Decision-Making & Problem Resolution

• Evaluate time-sensitive operational issues and determine appropriate corrective action.
• Apply critical thinking and professional judgment to resolve issues affecting staffing, scheduling, or operational continuity.
• Independently manage multiple competing priorities in a dynamic environment.
• Recommend operational improvements or procedural adjustments when recurring issues are identified.

Communication & Operational Reporting

• Serve as a primary communication liaison between field personnel, supervisors, and management leadership.
• Maintain accurate operational records, including incident reports, staffing actions, and communication logs.
• Prepare shift transition briefings summarizing operational conditions, staffing changes, and ongoing issues.
• Provide operational insights and trend reporting to leadership to assist in business planning and risk mitigation.

Required Qualifications

• Minimum 3 years of experience in operations coordination, dispatch, security operations, emergency communications, or a similar operational environment.
• Demonstrated ability to exercise independent judgment and decision-making in time-sensitive operational situations.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication abilities.
• Proficiency in scheduling systems, operational reporting tools, and Microsoft Office applications.
• Ability to manage multiple operational priorities and respond effectively in a fast-paced environment.
• Availability to work evenings, overnight shifts, weekends, and holidays as operational needs require.

Core Competencies

• Operational decision-making
• Critical thinking and analysis
• Workforce coordination
• Risk assessment and escalation
• Professional communication
• Organizational awareness and operational planning

Qualifications

Behaviors

Preferred

Enthusiastic

Shows intense and eager enjoyment and interest

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Work-Life Balance

Inspired to perform well by having ample time to pursue work and interests outside of work

Education

Preferred

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.