Luxury Assistant Store Manager - 5th Avenue (NY)

The Company

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

Job Description

As an Assistant Store Manager with Longines, the position will responsible for assisting in directing the efforts of, and is responsible for, the results of the store and sales associates. This includes but is not limited to: accomplishing and exceeding store wide sales targets, providing support to Store Manager, assist in training; coaching of retail staff, retaining and building client relationships, as well as actively seek new client relationships. This person must be energetic and enthusiastic, be willing to engage customers with a sales-minded attitude, and display pride in our stores through strong work ethics, organizational skills and cleanliness. You will the brand, inside and outside the boutique.

Profile

Duties and Responsibilities

• Performs daily activities of operating boutique as per company standards inclusive of maximizing inventory, cash control and loss prevention techniques.
• Assist with the implementation of the strategies and plans to achieve sales results through clienteling, superior customer service, events, partnering, and traffic generating actions.
• Deliver sells results as per company goals.
• Delegate and assign tasks to the sales team.
• Assist in the development sales incentives and rewards within the store.
• Ensures a consistent, quality store experience for customers.
• Brings positive recognition to the brand through effective communication, enthusiastic attitude, professionalism and in-depth brand knowledge.
• Prioritize, plan, delegate, administrate and adapt to business needs.
• Maximize inventory, cash control and loss prevention techniques.
• Train and lead employees to successful selling and customer service.
• Partner with the Store Manager to ensure that proper channels of communication exist between the store and Corporate Office.
• Help solve problems that affect the store's service, efficiency, and productivity.
• Partnering with Store Manager on the responsibilities of the achievement of annual sales goals
• Collaborate with the Store Manager on the coordination of the in-store activities, which include seasonal events, trunk shows, contests, and all involved tasks.
• Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
• All other duties assigned by Management

Requirements

Education and Experience Requirements

• Must have a High School Diploma, GED or equivalent.
• Bachelor’s Degree in Management, Business or equivalent preferred.
• Must have 3-5+ years’ retail store experience; leadership experience with sales and merchandise a plus.
• Good problem solving skills.
• Ability to provide outstanding customer service in line with Brand expectations.
• Excellent selling and customer service skills.
• Work independently and on weekends and outside of regular office hours.
• Fluency in English and other languages as required by location.
• Must have excellent oral and written communication skills; strong interpersonal skills.
• Must be proficient in Microsoft Office (Outlook, Word, Excel & Powerpoint).
• Must be organized, accurate, thorough, and able to monitor work for quality.
• Must be able to adhere to deadlines and response to inquiries within a require time frame.
• Must be able to sustain level of professionalism; friendly demeanor.
• The ability to work well with all levels of internal management and staff.
• Ability to multi-task and handle changing priorities.
• Able to work well with minimal supervision; self-starter.
• Ability to deal with conflict and able to influence across functional lines.

Additional Skill Requirements

• Develop, motivate, and train management team, build relationships, utilize skills of workforce most appropriately.
• Recruit according to Brand standards.
• Effectively delegate tasks and follow-up with field managers.
• Maintain a fair, consistent set of standards as they apply to work force.
• Adjust priorities and manage time wisely in a fast-paced environment.
• Maintain records and documentation pertaining to work force.
• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees.
• Strong interpersonal, communication, organization and follow-through skills
• Accept constructive feedback.
• Understand and follow posted work rules and procedures.
• Must possess strong organizational, project management and problem-solving skills with multi-tasking abilities in a fast-paced environment.
• Must be self-motivated and a self-starter; quick learner for a multifaceted business and companion domestic and international staff.

Physical Requirements

This is primarily an active position, which requires the Assistant Store Manager to have the ability to stand approximately 5 – 8 hours per day usually 5 – 7 days per week. During peak sale periods (e.g. Holiday, Back-to-School), will work for long periods throughout a 1 – 12 hour day. May be required to climb ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale. Required to lift items weighing 5 – 25 lbs regularly. In certain circumstances, weights may be higher. Required to work an average of 48 hours per week. operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the role. This is not a comprehensive listing of all job duties of the Assistant Store Manager Duties, responsibilities and activities may change at any time with or without notice.

Compensation & Benefits

The compensation for this role ranges from $35 to $40 per hour, depending on experience. The position also offers commission opportunities and an annual bonus as part of the overall compensation package. 

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

• Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 18 days of PTO per year
• Special bucket of sick time per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance
• Employee product discount

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