Home Care Scheduling Manager

Job Description

Job Description

Lead Care in Your Community

BrightStar Care of Northbrook is hiring an Office Manager / Scheduler (Customer Care Manager) to support daily office operations, scheduling, and care coordination for our clients and caregivers.

This role is a great fit for someone who enjoys working with people, staying organized, and keeping day-to-day operations running smoothly. You’ll be a key part of our office—supporting caregivers, managing schedules, and ensuring our clients receive the care they deserve.

If you’re looking for a stable, full-time Office Manager or Scheduler role in healthcare , where you can make a real impact locally, we’d love to connect. Responsibilities What You’ll Do

Support Clients & Families (Care Coordination)

• Be a trusted point of contact for clients, families, and caregivers
• Check in regularly to ensure care is going well
• Help coordinate services and respond to questions or concerns as part of your role in care coordination
• Maintain accurate client records and care documentation
• Participate in care planning and team discussions
• Ensure care meets company standards and The Joint Commission requirements

Scheduling & Staffing (Scheduler / Staffing Coordinator)

• Create and manage caregiver schedules as a scheduler / staffing coordinator
• Fill open shifts quickly to ensure clients are always supported
• Help balance schedules to reduce overtime and last-minute gaps
• Support payroll and time tracking

Support & Lead Caregivers

• Be a go-to resource for caregivers in the field
• Help onboard and train new team members
• Provide coaching, guidance, and day-to-day support
• Assist with performance reviews and feedback

Office Support (Office Manager / Administrative Role)

• Support daily office operations and administrative tasks
• Answer phones and support office communication
• Keep records and reports organized and up to date
• Work closely with a small, collaborative team

Required Skills What We’re Looking For

• High school diploma (required)
• 2+ years of office management, scheduling, staffing, or leadership experience
• Healthcare, home care, or caregiving experience (preferred)
• Strong communication and organization skills
• Ability to manage multiple priorities in a busy office environment
• Comfortable working with both clients and caregivers
• Valid driver’s license and reliable transportation

Schedule

• Full-time, in-office
• Monday–Friday, 8:30 AM – 5:00 PM
• Participation in after-hours on-call rotation

Why Join BrightStar Care?

• Work close to home and make a difference in your community
• Be part of a supportive, close-knit team
• Stable, full-time schedule
• $50,000–$55,000/year + quarterly bonus opportunity
• Opportunity to grow within a respected healthcare organization

BrightStar Care is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster:
BrightStar Care is committed to diversity and values the ways in which we are different.