Service Manager

Job Description

Job Description

Position Title:

Service Manager

Job Code:

SERMGR

Department:

Service

Department #:

0213

Reports To:

GM

FLSA Status:

Exempt

Infiniti of Plymouth is now conducting interviews for an experienced Service Manager to lead our service department.

Currently 5 Techs and 1 Advisor - Ability to grow up to 8-9 Techs and 2 Advisors. Great opportunity for a seasoned Manager to take to the next level.

Salary + Bonus

$125,000 to $150,000 yearly wage

Qualifications

• A minimum of 3 years of consistent, verifiable experience in automotive service department management
• Nissan/Infiniti experience preferred
• Familiar with Reynolds and Reynolds DMS
• Strong focus on providing excellent customer service
• Clean and Valid Driver's License

What We Offer

• Medical, Dental, Vision, Life, Disability insurance options
• 401K Plan
• Vacation and Sick time
• Growth Opportunities
• Paid Training
• Discounts on products and services

POSITION SUMMARY The Service Manager directs, supports and develops service operations

• Ensure your department is properly staffed during all hours of operation.
• Ensure payroll is calculated and submitted on a timely basis as determined by human resources department,
• Hold weekly department meetings.
• Hire and maintain a technical production staff that can perform all types of maintenance work and mechanical repair on the products the dealership sells.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Schedule training as necessary to properly repair and service the vehicles the dealership sells.
• Strive to increase the production and earnings of every employee.
• Implement and maintain service menus that are market price competitive, offer better value than your competitors and promote long term customer retention
• Provide upper management monthly reporting and feedback comparing your departments CSI, RO count, Revenue, Profitability, Market Share and Warranty Cost Per Vin versus the district, region and national.
• Utilize the quarterly manufacturer marketing programs effectively
• Set up and maintain a service reminder program via your manufacturer or RT24 designated vendor.
• Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly.
• Review the flat rate flagging practices on a periodic basis.
• Ensure that all required technical publications, periodicals, bulletins, etc. are obtained, kept up to date and properly maintained.
• Review technical bulletins from the manufacturer and distribute them to the appropriate technicians.
• Stay up to date on product changes and new products.
• Assure proper repair order flow to satisfy manufacturer/dealership/business office requirements.
• Know, understand and adhere to all of the manufacturer’s warranty policies and procedures.
• Administer proper and prompt warranty claims processing and submission. Maintain proper cost per vin. guidelines as designated on the monthly manufacturer reports.
• Maintain a high level of shop cleanliness, equipment repairs and general shop appearance.
• Analyze and eliminate practices that waste supplies, utilities, space and time.
• Maintain adequate security of the service department, parking areas and personnel.Represent the dealership in cases of emergency involving the service department or as directed by dealership management.
• Cooperate with all other dealership managers, and when necessary to resolve conflicts, request the involvement of the next higher dealership authority.