IT Field Technician - Team Lead

As an IT Field Team Lead, you will be leading small teams of field technicians and coordinating resources for client onboardings nationwide. In addition to this, you will be tackling complex technical challenges such as network stack installation, configurations, and migrations. Please note this is a travel-heavy role, with consistent multi-day trips.

Job Responsibilities

• Work as part of a results-driven team to ensure daily success and client satisfaction
• Handle, install, and maintain the diverse range of equipment we provide to clients: computers, laptops, kiosks, thin clients, and chrome devices
• Mentor and coach junior technicians and contribute to their skill development
• Lead and manage a team of field technicians through delegation and team coordination
• Effectively identify and set work priorities adapting to the project needs
• Be able to travel overnight and out-of-state for multiple days at a time, several times a month
• Collaborate with internal support teams to resolve issues and deliver optimal solutions
• Create detailed documentation after project completion
• Provide assistance to other departments as needed

The Ideal Candidate

• Has a passion for IT and takes pride in consistently delivering results
• Has excellent time-management and strong organizational skills
• Has excellent customer service and communication skills, both written and verbal, ensuring positive interactions within the team and with clients
• Is experienced and comfortable in leading teams (ideally in an IT environment)
• Has advanced computer hardware and software troubleshooting knowledge
• Has a solid understanding of networking and network topography
• Has intermediate experience with configuration of switches, routers, and IP protocols
• Has intermediate experience with data cabling, such as fiber wiring and cat5/cat6 termination
• Has excellent attention to detail and good documentation skills
• Approaches work with a proactive, resourceful, and solution-focused mindset
• Owns a car with a valid drivers license
• Available to travel overnight and out-of-state for multiple days at a time, several times a month
• Is capable of lifting 30lbs and climbing a ladder when necessary

Creative Tech provides comprehensive support for work-related travel, including gas cards and iPass. For overnight travel, the company handles planning and accommodations and offers a generous per diem along with overnight bonuses.

Job Type: Full-time

Compensation: $49,000-$56,000 annually

Benefits

• 401(k) with matching
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off (including your birthday!)
• Bonus opportunities

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