Service Advisor

Job Description PURPOSE: The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. ESSENTIAL DUTIES: Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer zone or branch average. Maintain a dealership-prescribed standard for "hours per customer repair order written." Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc. Ensure that all documents are accounted for. Accomplish the forecast that has been established by the General Manager and Service Manager. Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon. Schedule appointments using dealership-approved forms. Assign sequence numbers to each customer’s repair order. Communicate with service customers to determine the nature of the mechanical problem(s). Obtain customer and vehicle data. Test‑drive the vehicle or refer to the test technician as necessary. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus. QUALIFICATIONS: High school diploma or the equivalent. Ability to read and comprehend instructions and information. Two years of experience in a dealership position. General knowledge of vehicle mechanical operations. ASE certification preferred. Sales experience preferred. Professional personal appearance. Excellent oral and written communication skills. Clean driving record Pass a Drug test (Hair test) BENEFITS: 401K with competitive match Blue Cross/Blue Shield Health Insurance Paid Vacation & Holidays Competitive Pay Family Owned & Operated Bonuses Job Type: Full-time Pay: $45,000.00 - $75,000.00 per year #J-18808-Ljbffr