Server - Miami International Airport

Server Position

Benefits: Medical, dental, vision, life, 401K paid vacation, federal holidays, sick days, birthday, anniversary, bereavement. Other benefits: uniform, meal voucher, shoes yearly discount.

Role and Responsibilities:

To serve guests food and beverages following the brands core steps of service. Works in assigned restaurant location as determined by management.

Responsibilities:

• Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service
• Greets guests warmly with a smile, making eye contact, checks for table setting completeness
• Answers all guest questions or finds appropriate answers for guests
• Communicates all daily food and drink specials to guests; takes accurate food and beverage orders
• Demonstrates knowledge of all menu offerings, food, and drink pairings, and gives detailed descriptions of each item
• Ability to accurately enter all orders into the point-of-sale system
• Ensures guest satisfaction
• Offers up-selling opportunities to all guests
• Verifies ages of guests ordering alcoholic beverages; responsibly serves alcohol
• Prepares hot and cold drinks and mixed non-alcoholic drinks as needed
• Demonstrates appropriate wine service techniques when presenting tableside wine service
• Anticipates your guests needs, including refilling drinks and replenishing flatware
• Assists other servers as needed; is aware of and alerts other crewmembers of customers needs
• Runs food as needed on an ongoing basis
• Determines when guests have completed their meals and removes dirty dishes, flatware, and napkins
• Prepares and presents itemized bill to guests; receives and processes payment by cash, credit card, or airline voucher
• Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TVs, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc.
• Assists kitchen staff as needed
• Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments
• Clean and preset tables for next customers
• Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA and brand history, etc.
• Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
• Sweeps and mops as needed
• Performs other duties and side-work as assigned

Qualifications:

• Demonstrated pleasant attitude and energy to ensure great customer service
• Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
• Basic serving skills ability
• Must have working knowledge of the restaurant floor plan
• Demonstrated ability to learn food and beverage knowledge and participate in training as required
• Ability to successfully pass all service, menu, and alcoholic drink testing for assigned concept at standards assigned by management within 2 weeks of completion of training
• Ability to work under pressure and multi-task in a fast-paced environment
• Ability to accurately count money and make change
• Ability to communicate clearly with customers and crewmembers regarding food and beverage orders and customer questions and concerns
• Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
• Ability to maintain a safe and clean restaurant for customers
• Ability to walk and stand for long durations
• Ability to do moderate to heavy lifting (25 lbs. or less)
• Knowledge and adherence to MCA policies and procedures
• Knowledge and adherence to all airport rules and regulations
• Commitment to service of customers, staff, co-workers, and management
• High integrity and honesty, work ethic, passion, and commitment
• Ability to work scheduled hours, including weekdays, weekends, and holidays
• Follow through and dependability
• Knowledge and commitment to safety and food sanitation