Healthcare Business, Operations, and Personnel Manager

Job Description

Job Description

Our established, high-performing private healthcare practice in Macon, Georgia is seeking an experienced operations leader to oversee the business and administrative side of the practice. Drive your leadership and talents for managing people, analyzing financial and operational trends, creating accountability, and improving systems into the rewarding field of dentistry.

Signature Dentistry of Macon is the comprehensive general dental practice of Dr. Amber Lawson. Dr. Lawson and Team are eagerly searching for a talented Director of Practice Operations to assume the many tasks that run “the business side” of the practice. If you enjoy managing a high achieving, “go-getter” work team and operating a progressive, community-oriented organization, steer your career talents into our relationship-based practice.

A role offering challenge and variety: People, business metrics, projects, and service.

Our Director of Practice Operations (DPO) will represent the values and integrate the directives expressed by Dr. Lawson. We have an amazing team comprised of two administrative staff, three dental assistants, and four hygienists (that each work part-time schedules). It’s the day-to-day support provided by our Manager that will support our consistent performance and focus to do what we do best... Take care of patients. After learning the basic processes of administrative patient management, general areas of responsibility include managing personnel, overseeing operations and projects, supporting patient management when needed, and processing key functions related to accounts receivable & financial management, as further described below.

Personnel Management: Examples of responsibilities include organizing and leading team meetings, cultivating and developing high-performing staff members, leading our morning huddle, keeping track of time-off and vacation requests for Dr. Lawson, coordinating staff coverage efforts, and coordinating details for staff outings and celebrations. As the practice grows and new positions are added, you’ll lead efforts with candidate interviews and staff selection.

Project & Operations Management: Our DPO will oversee facility maintenance, follow up on decisions and deadlines decided in meetings, manage projects for Dr. Lawson (especially when unforeseen issues arise), assemble monthly metrics reports for Dr. Lawson, discuss “numbers” and strategies for growth, collaborate with Dr. Lawson on practice building efforts and implementing many of the strategies to support decisions, handle various tech support issues, and contact resources when outside services are required. Essentially, the DPO is “on point” for Dr. Lawson to manage, solve, and prevent problems.

Patient Management: To deliver the most attentive patient services, our staff are cross-trained and ready to make the luxury-level, wellness-forward patient experience timely, positive, and seamless. Our Director of Practice Operations will be cross trained to fill-in, when needed, for our fabulous Patient Care Coordinators who handle each step of patient check-in, check-out, collecting payments, registration, scheduling, presenting treatment plans, and phones. Our DPO will resolve any non-routine patient concerns with professionalism and compassion.

Revenue Cycle & Financial Management: Our Director of Operations will oversee accounts receivable, process payroll, manage patient billing, make soft calls to inquire about open balances, and aid in financial reporting. Our DPO will track and keep record of Key Practice Indicators to analyze production and collection data to support practice goals and growth.

 

Dental experience is valuable, but NOT REQUIRED to apply: A qualified Director of Practice Operations candidate does not need prior medical or dental practice management experience to apply (although, that work history is helpful to the learning curve of this position). The following list of criteria is imperative to train successfully into this role:

1. Initiative to “dive right in.” Observe, study, ask questions, apply answers, and “YouTube” for information to accelerate your industry training.
2. Minimum of 4 years supervisor experience working with direct reports in a “small business” culture that values close-knit relationships.
3. BS, BA, or MBA from accredited university ideally in Business, Healthcare Administration, Communications or related major. Candidates who do not possess a bachelor’s but whose work experience has provided excellence in education and experience will be considered.
4. Maintaining and updating employee records under Dr. Lawson’s direction.
5. Fostering positive employee relationships in collaboration with Dr. Lawson to promote team building experiences.
6. Excellent written and verbal communication skills to represent our brand and help patients follow through with treatment.
7. Technical aptitude to quickly learn software and eager to lead initiatives that improve internal processes and communications.
8. Be a model of professionalism for all team members.
9. Preference to juggle many tasks and varied responsibilities with the pleasure of seeing how your efforts directly impact the success of Signature Dentistry of Macon, your co-workers, and your professional growth.
10. Stable work history.
11. Highly organized, efficient history with project management.
12. Calm when under pressure, approachable temperament with the ability to continue seeing “the big picture” and remain unfrazzled when life is “dishing it out from every direction.”

 

Rewarding compensation with a most ideal work schedule: This is a full-time, salaried workweek position. No weekend or evening hours!

 

Ready to showcase your resume? Here are your options!

Option #1: If you read this post and said, “Yes! This is the perfect career step for me!” and you want to assure that your resume is reviewed sooner than later, send your resume, directly to our staffing consultant’s GMAIL written below (but shown in a format to prevent internet spam grabbers):

SharingSmiles2Day at Gmail dot com

 

Option #2: You can also send us your resume through ZipRecruiter.

Qualifying candidates will first be contacted by email with “NEXT STEP" application instructions.

PLEASE check your email’s inbox for our Staffing Consultant’s response to your submitted resume. Also, remember to check your spam or junk folder in case overzealous email security settings misfile our correspondence!

To prevent disruption to our patient schedule, please do not drop off your resume, fax, or call the office.

Thanks for your interest! We look forward to meeting you!