Operations Manager

Job Description At Amazon, we're working to be the most customer‑centric company on earth. To get there, we need talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. We are hiring an Operations / Senior Operations Manager to oversee operations across multiple locations. Key responsibilities Defining, building, and being responsible for the execution of processes, right from fulfillment centers to sortation hubs and further to the last‑mile delivery center network. Responsible for hiring, training and building a highly motivated workforce for sort hubs with support from HR and training team, to meet the operational requirements for the city, continuously meeting the Amazon bar on quality and productivity. Ensure enough bandwidth in these sites for peak time volume management. Coordinate with Finance, Delivery Stations, FC and Projects team regarding city operations. Conduct the performance appraisals of team members and mentor them for handling efficient operations. Continuously improve defined processes and attain a sustained performance standard. Initiate improvements to enhance quality standards, reduce waste, and eliminate unnecessary work. Analyze data reports to identify performance bottlenecks and improve performance. A day in the life Drive key initiatives across the region related to safety, engagement, network speed, cost optimization, etc. Lead daily stand‑ups, WBRs, MBRs and peak preparedness calls. Analyze data to identify performance bottlenecks; implement process improvement mechanisms such as Kaizen and Continuous Improvement. Review and finalize the labor plan for the site to optimize cost while ensuring high bar on performance standards and associate experience. Coach and guide Ops managers to challenge the status quo and drive a culture of continuous improvement to reduce waste, in conjunction with the central program team. Liaise with other site leads/regional leaders and central teams to benchmark best practices that can be deployed on the floor. Years of experience 4+ years of experience in operations/Logistics/Supply chain. Basic Qualifications 3+ years of employee and performance management experience. Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience. Preferred Qualifications 1+ years of performance metrics, process improvement or lean techniques experience. #J-18808-Ljbffr