Waiter / Waitress

Waiter / Waitress

Be part of this extraordinary opportunity- Join us in shaping this rare experience at The Lowell Hotel and Majorelle.

This role will be a server for our Afternoon Tea service, in this highly specialized role within our prestigious establishment. If you are passionate about hospitality and want to be part of a great team with amazing potential for growth, this is the perfect opportunity to take your career to the next level!

The Hotel has a long tradition of providing a remarkable afternoon Tea experience, this is an opportunity to elevate this to the next level as we partner with and brand our Afternoon Tea launching this Spring.

Reports to: Afternoon Tea Manager, Food & Beverage Managers / Floor Managers, Maitre d', General Manager at Majorelle.

Expectations:

• The ideal candidate would have extensive knowledge of Afternoon Tea service
• Knowledge of Tea preparation and service is required.
• A dedication to maintaining high quality product and high service standards is paramount.
• Be part of a positive and fun work environment culture, working with your team to provide an exceptional tea service.
• Be a Brand Ambassador and enhance the Afternoon Tea experience.
• This position required an active role in the operations, welcoming, servicing and engaging with guests.
• This is a full time position from Wednesday to Sunday.

Requirements:

• Positive attitude and service oriented willing and able to go above and beyond, Ability to be warm, provide personalized service, courteous, efficient, friendly, and detailed in all interactions with guests and colleagues.
• This position is a property-based (on-site) position
• Previous experience in a luxury hotel or restaurant is required
• Strong communication skills
• Thorough knowledge of French Haute Cuisine and Afternoon Tea
• Comprehension and involvement in gastronomic terms
• Experienced tableside service skills including but not limited to:
• Table side service
• Tea steeping

Job Functions & Responsibilities:

• Assist with all aspects of guests initial experience.
• Assist with greeting of guest promptly, courteously, graciously with eye contact, a smile and good posture.
• Ability to maintain a friendly yet unobtrusive manner with all guests when greeting, seating and throughout their dining experience.
• Accurate knowledge of guest
• Able to learn and retain guest information, career/job info, family history and preference, while maintaining guest confidentiality.
• Ability to anticipate and service the guest's requirements before requests are necessary which may include suggestive selling.
• Able to multi-task to achieve all goals of a server's section of approximately 4 to 10 tables or 20 to 30 guests.

Physical Demands:

• Continuous standing and walking
• Negotiating carpeted floor, marble floor and steps from one moment to the next
• Carrying with one elbow in static flexion to hold tray, one arm in repetitive midline crossing and flexion/extension to serve guests
• Lifting from chest height to table top
• Push/pull chairs as needed
• Fine motor coordination is needed for writing guest checks and folding napkins
• The ability to lift 25/50/. pounds when required
• The ability to respond quickly to sounds and Hotel alarms
• The ability to move safely over uneven terrain or in confined spaces
• The ability to see and respond to dangerous situations timely
• The ability to come to work in extreme weather
• The ability to stand up at a desk or podium for extended period of time, including an entire shift

Compensation Details:

Compensation: Hourly ($11.00) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off

Required Skills:

• Extensive Knowledge of Afternoon Tea Service
• Teamwork
• Knowledge of Tea Preparation and Service
• Attention to Detail
• Knowledge of Tea Preparation
• Time Management
• Dedication to Maintaining High Quality Product and Service Standards
• Customer Service Orientation