Attorney-Represented Bodily Injury Associate Manager

National General is part of The Allstate Corporation, offering a range of home, auto, accident, and health insurance products through independent agents and direct consumer sales. Job Description The Bodily Injury Team Leader manages a team of attorney‑represented bodily injury adjusters supporting West Coast claims operations during Pacific Time Zone business hours. The role delivers exceptional claims and inquiry experiences for agents via chat‑based services and leads, motivates, and develops a team of 10–15 adjusters or vendor partners. Key responsibilities include developing and executing strategies to drive strong employee performance, monitoring staffing levels and workloads, providing coaching and mentoring, participating in performance management and reviews, addressing escalated customer situations, supporting unit goal‑setting, and fostering a high‑performance, collaborative culture. Key Responsibilities Frequently participates in special projects as a subject matter expert Manages and oversees performance of vendors Oversees response to highly complex arbitrations contentions Oversees the negotiation of highly complex claim settlements Oversees the resolution of highly complex customer conflicts or issues Analyzes unit reports and supports the achievement of business unit objectives Defines, analyzes, and tracks department, section, and/or unit measures Reviews employee work quality and interactions with customers through conducting ride‑alongs or sit‑alongs and file reviews Skills Claims Operations, Claims Processing, Claims Settlement, Conflict Management, Customer Service, Employee Supervision, Insurance Claims, Negotiation, People Management, Written Communication Compensation Base compensation is based on experience and qualifications. Total compensation may include incentive pay such as commission or bonus. Team Lead I: $68,500.00 – $104,100.00 Team Lead II: $70,100.00 – $110,400.00 Associate Manager: $80,000.00 – $124,600.00 Benefits Employees receive a comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse. Those eligible to work from home receive a monthly connectivity reimbursement. Work‑from‑home employees must provide a dedicated, private workspace with reliable internet at a minimum speed of 50 MB download and 5 MB upload. Equal Employment Opportunity National General is an Equal Opportunity employer. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States; work visa sponsorship is not provided. #J-18808-Ljbffr Allstate