Commercial Service Technician IV

Responsible for the complete and satisfactory installation of commercial (5+ tons) HVAC equipment and accessories. Oversees the work of Install Helpers to ensure work is performed correctly. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager. Responsibilities Works under minimal supervision to install HVAC equipment and accessories. Installs heating, air conditioning, ventilation, and refrigeration equipment, and accessories, in accordance with company requirements and manufacturer specifications. Performs limited diagnostics as needed. Designs, fabricates, and installs various ducts and duct fittings as required. Performs start-ups on air conditioning and heating systems and other components. Provides excellent customer service and sustains high levels of satisfaction. Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. Responsible for delivery and removal of equipment needed to complete the installation work. Ensures company property, vehicles, and tools are properly used, maintained, and accounted for. Completes all paperwork in a neat, accurate, thorough, and timely manner. Collects payment from customer. Represents the company professionally, honestly, and ethically in all business matters and concerns. Maintains installation vehicle clean and neat in keeping with professional image. Follows standard procedures and processes, ensures vehicle is stocked, returns defective warranty parts to branch, orders/replenishes vehicle stock. Performs similar or other duties as needed or assigned. Health and Safety Responsibilities Reports unsafe acts, conditions, hazards to direct supervisor immediately. Reports contravention of legislation, policy to direct supervisor immediately. Corrects substandard acts or conditions within area of control. Uses and maintains PPE as prescribed. Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn. Complies with general rules as prescribed. Operates devices or equipment as prescribed. Participates in safety initiatives, teams, or committees. Reports all injuries or incidents as prescribed immediately. Provides input on developing safety initiatives and plans. Avoids actions that endanger safety or well-being of others. Avoids pranks, contests, rough boisterous behavior. Works in compliance with applicable legislative requirement. Qualifications Minimum 8+ years experience. Minimum education: High School Diploma/GED. Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request. #J-18808-Ljbffr 2220 Engineering Excellence National Account